Delayed payment, no alternative solution offered

I requested a cash out at Fortunetowin 8 days ago now (June 10), I have sent my documents and they have all been accepted. I live in New Zealand and play on many online casinos, my card does not allow cash backs so I MUST use the bank transfer method. I always check on askgamblers.com if my country is allowed, the currency's and also the withdrawal method available. So this is where the problem begins, I was told by live chat it's not possible to use bank transfer because my balance is in AUD. How does that even make sense? After explaining to them I've never had this issue anywhere else they said they will see what they can do and will be in touch via email. Well it's been 8 days now and countless visits to chat with no answers or no help. I have all chat logs saved if needed.

Fortunetowin Casino, delayed 2 days payment of $ 500.
Account is verified. Referred first to a pandemic, then to problems
with the Yandex payment system. I have been waiting for my winnings for 2 days.
The exact date of payment of winnings is not reported by the casino. The description of the casino indicates payments for e-wallets instantly, in fact, this is a hoax. I have been waiting for 2 days for my winnings. Please help Fortunetowin Casino deal with this mess. Deposits from Yandex wallet are accepted, and when it came to payments with Yandex wallet they suddenly had problems !!!

I deposited via neosurf two days ago. The money left my neosurf card and it's shown as pending ever since. I immediately contacted support, which promised me the issue will be resolved automatically within 24 hours. I contacted them after this time and provided proof of payment as soon as they asked for it. They told me the financial department will solve it asap. The next time I contacted them, they told me it takes up to 24 hours and the only thing I can do is "wait, wait, wait". After these 24 hours, again nothing happened. When I contacted them again, they told me, again, to wait. This time, they even retracted from any time frame. I'm afraid that the website is just a fraud.