Ag Awards

Prism Casino - Formal complaint

Complaint Info
Disputed casino Prism Casino
Reason Delayed payment
Posted on May 16, 2014

I have repeatedly been in touch with withdrawals concerning the depositing of 132.00 to my quicktender account;which i won back in March 11th of 2011;they refuse to pay me my money and every time I chat with their withdrawals department ,they give me the run-around about deadlines.This has been goingon about 2months now;and i'm tired of their refusal to poay me my winnings of 132.00.Ie-mailed their manager and I'm prepaired to go to the Gaming Commission in that state ;to try and get my winnings released to my quicktender account.

Posted on May 13, 2011

This is Cindy , Sr. Affiliate Marketing & PR Manager for Gwages. Please send me an email to [email protected] with your username information and I will go ahead and check into this matter.

Best Regards


Posted on May 13, 2011


Your payment has been sent out 5/13/2011 at 11:55:18 AM via Quicktender.



Posted on May 16, 2011

Dear jcarl3:

Please confirm Prism Casino sent your payment already.

Best Regards


Posted on May 19, 2011

Jcarl3. Waiting player confirmation of payment received

Posted on May 23, 2011

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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