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Fly Casino - Fly Casino steals winnings

UNRESOLVED
Complaint Info
Disputed casino Fly Casino
Reason Declined payment
Amount $ 3014.7
Posted on August 29, 2018

Hello, I registered to Fly casino earlier this months and deposited a total of 3 times. On my 3rd deposit I deposited $80 and accepted a bonus with my deposit. I had a very lucky streak and requested to withdraw $3,254.70. After a week and no communication from fly casino they paid me $240 (the total of my 3 deposits) and put my account in 0. Shocked, I sent them an email asking for an explation that they never responded too. I finally was able to contact live chat that told me I was not eligable for bonuses, so all of my winnings were forfeited and only my deposit returned. They said my account was in the process of being updated to block bonuses. But when I deposited the bonus was credited automatically. If they don't want me to play with bonuses they should not offer them to me, but they cannot say after they give it to me and I win that I was not eligable. It also took them a week to decide this, or a total of 2 weeks from when I deposited. If there was a problem I should have been contacted immediately I know that it is just an excuse tosteal my winnings. Fly casino has paid me $240 of the $3,254.70 that I won. They still owe me another $3,014.70.

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