Casino not willing to fix their mistake with maximum win term
Hi,
A VIP Manager offered me a bonus of 150 via email on april 27 2020. Which was credited by vip after a succesful deposit of 150. After a long hours of wagering I ended up near 2100 Canadian dollars.Never broke their maximum bet,or played
any excluded games.
Automatically the system updated my balance to 1207 cad. I was confused, I emailed the VIP manager and he tells me their bonuses have maximum wins. I was not told about this during the email. I verified on
chat and the chat agent told me check section 1.23 # of the bonus terms.
"1.23 When using a bonus, the maximum resulting real money win, upon wagering completion, is limited to €2000."
I told the chat agent about 2000€, but I had only 2100$ CAD as a win, so how come only 1200$CAD was left on the account and he said it's automatic from the system and nothing can be done, and said to contact my vip manager.
Also, emailed the vip manager and his response was quite shocking !Instead of crediting my missing funds he offered me a bonus on my next deposit.
I have attached a screenshot of the manager response privately in the pictures section. I also attached the screenshot to 1.23#.
I am quite shocked they would do something like and not even fix their mistake. It's completely misleading to all their players on their site and I think Ask gamblers would agree on this after reading the pictures
attached.
Askgamblers , please ask flipperflip to fix this.
Thank you
Resolved
$1,300
