Delying 2000 EUR and pressuring continued gambling

Dear Support,

I'm asking you to help me to solve my issue on FlappyCasino. I've registered to the casino long time ago, had my KYC done and deposited once or twice without withdrawal. On the 15th of May I got an email offer from them, that I can get 200% deposit bonus on every deposit for the next few days. I tried my luck once (failed), then for the 2nd time I was lucky to win 2500€. I needed wagering and there are lots of games that you cannot play during the wagering. (but the site doesn't let you open them, so you cannot make a mistake) I've had my wager done (~2200€ balance after that), and started a withdrawal of 500€. (my weekly max withdrawable is 500€, 1000/month so i knew that it will be long to get all the winnings)
On the next day, I've got an email from the KYC team that I need to send them more documents (my KYC was already done, since you cannot even start a withdrawal till you don't have it), but I sent them what they asked for. On the next day I got another email with more information needed, I sent these infos to them also. (the first was a new selfie with my ID card, having their site opened in the background, the second was a screenshot or short video of my wallet address and full name shown - I made a 10 sec video since you cannot see the two information at once on Bybit). After that, I was just waiting patiently for 8 days, then I emailed them and asked about how much time does it take to review a single photo and a 10 sec long video.. In 2 hours I got the response that my account verification is complete (again..).
Since then, I'm just waiting, and nothing happened so far, so 2 days ago, I messaged the live support. They told me the same as I read in other complaints: "Keep you account active, active accounts have faster reviews before withdrawal". (but they also pointed that i don't have to play to get my money.. don't play, just be active.. :D)
Please help me solve this issue!
Thanks in advance!

On April 1st—my 40th birthday—I won a €20,000 Super Scatter bonus slot prize. Since then, I have been attempting to withdraw my winnings. My account is fully verified.

I am limited to a maximum withdrawal of €500 per transaction. My first €500 bank transfer was processed relatively quickly, as I submitted the request on the same day as my win and received the payment a few days later.

The following day, I attempted another €500 withdrawal, this time to an Ethereum wallet. I chose this method as a test, hoping it might allow for larger withdrawals, as my available withdrawal options are limited (primarily cryptocurrencies and bank transfer via IBAN). However, this request was rejected, with the explanation that I may only use one withdrawal method per win.

Shortly thereafter, I received two additional €500 bank transfers for withdrawal requests made on April 3rd and April 7th.

At present, I have three pending withdrawals (it appears I cannot have more than three requests active at the same time), submitted on:

April 9: €500
April 10: €500
April 11: €500

All three remain pending. I have sent multiple emails requesting that these payments be processed, but I consistently receive similar responses stating that “general account activity can help these reviews progress, as more active accounts typically experience smoother processing.”

It is also worth noting that when my April 7th withdrawal was processed, I already had additional pending requests; however, only one was completed at that time. As with previous payments, this withdrawal was processed only after I followed up several times via email.

I have continued playing extensively on the site and my balance has now decreased to approximately €4,500 (in addition to the €1,500 currently pending). I was encouraged to continue playing in order to increase my VIP level, as reaching a higher level would allow for larger withdrawals.

At this point, I simply want my pending withdrawals to be processed so that I can continue withdrawing my remaining balance. This situation is extremely stressful. It feels as though the system encourages continued play and losses while effectively restricting access to my funds. The timing of payment processing appears inconsistent and possibly deliberate.

If not for these withdrawal issues, the platform itself would otherwise be quite good. Had I not achieved a large win, I likely would not have encountered these problems.

On February 16, 2026, I used FlappyCasino’s first deposit bonus, which was a 100%. I deposited 175e and claimed a 175e non-sticky bonus.I won money using my real balance only and did not use the bonus balance at all. Before canceling the active bonus, I completed the required wagering on my real balance. After canceling the bonus, my balance was 257.75e. Then submitted a withdrawal request for 275e.

After that, I received an email asking me to verify my account. The requested KYC documents were as follows:
- A screenshot from the Skrill wallet I used for the deposit (requested on February 19, 2026). I sent this document on the same day, February 19, 2026.
- A selfie with my driver’s license and my FlappyCasino profile visible in the background (requested on February 20, 2026). I submitted this document on February 24, 2026.
- On February 27, 2026, I received an email confirming that my account had been successfully verified.

My withdrawal request had already been active since February 19, 2026. To be safe, I canceled it once after waiting and submitted a new withdrawal request after my account had been verified. Despite this, I still have not received my winnings, even though more than ten days have passed since my latest withdrawal request.
The KYC process itself went smoothly, but the withdrawal payment has been severely delayed. I would therefore like to ask for your help in resolving this matter.

Hello,
Please help me verify my account at Flappy Casino. I was asked to send a video showing my details from the Binance wallet with which I made the deposit.
Here is the content of the email:

We would like to remind you that your account is temporarily locked until we complete the verification process.
We are waiting for the documents that were requested from you in the previous letter, namely:
- A video recording from your device showing the verification section in your account with your full name visible, then navigate to the transaction history to display the details, including the cryptocurrency address that was created for depositing funds into the casino, as well as the cryptocurrency address that was created for withdrawing funds from the casino
Please send all requested documents to [email protected]
* Please be advised that if you do not provide the documents by 03/03/2026 your account will be permanently closed in accordance with project rules 6.3.

I've sent a video showing my details and the transaction to the casino numerous times, but unfortunately, it's always rejected. I asked for step-by-step instructions on which tabs I should go to to create the video I want. Unfortunately, the data I want to see isn't there, and there's no information under the tabs Flappy Casino mentions.

I submitted three withdrawal requests of 500€ each, totaling 1,500€, but it's been over seven days and they're still pending with no progress. My account has been verified.
I contacted the chat system and was told it would take 1-5 business days to process, but it's been over five business days and still hasn't been processed.

Hello,

I am filing this complaint regarding FlappyCasino. On 18 September 2025 at 04:50:43, I requested a withdrawal of €500 via MiFinity (Transaction ID: 44761098). As of today, 29 September 2025, the withdrawal has been in “Pending” status for 11 days with no progress or explanation.

The day before, on 17 September 2025, I successfully withdrew another €500 (Transaction ID: 44718405) via the same method. This indicates my account is verified and capable of withdrawals.

According to FlappyCasino’s own Terms & Conditions and FAQ, withdrawals are stated to be processed within 1–5 business days once verification is complete. My account has been fully verified for some time, and I have completed prior withdrawals without issue.

Therefore:
• The casino is failing to meet its stated withdrawal timeframe.
• No clear reason has been given for this delay.
• I believe this is a breach of their obligations toward players.

I request AskGamblers’ assistance to ensure that FlappyCasino processes my withdrawal immediately.

Evidence provided:
• Screenshot of my withdrawal history showing the pending €500 request (ID: 44761098) and the earlier successful withdrawal (ID: 44718405).
• My account is fully verified, and no compliance documents are outstanding.

Thank you in advance for your support.

Dear AskGamblers Support,

I would like to file a complaint against FlappyCasino regarding two pending withdrawals.

On Wednesday, July 9th, I requested two separate withdrawals of €100 each. I was informed that the withdrawals would be processed within 24 hours. However, several days have now passed, and no funds have been received.

I have reached out multiple times via email, and the only responses I get are vague excuses asking me to wait. Furthermore, their live chat is always closed, and there is no way to get real-time support or updates on my issue.

This lack of transparency and communication is unacceptable, and I am starting to feel that my withdrawals will not be honored. I would greatly appreciate your assistance in resolving this matter and ensuring that FlappyCasino fulfills its obligations.

I have tried to make 6 withdrawals in a row and they have all been cancelled. I have tried to contact customer support for help and I have not received any resolution. These cancelled withdrawals also count towards my weekly limit even though they never go through which disables me from continuing to make withdrawal requests.