So I had initially deposited £100 and took £100 bonus.
I had managed to accumulate a sum of £1575 -£100 bonus.
This using my initial £100 I had invested into the site.
So I thought I’d cancel the bonus as I hadn’t used any of the £100 deposit match and take my £1375 profit.
Upon doing so I had lost my £1575 balance and had been given my £100 initial deposit, no other casino does this and it is not clearly stated.
I hadn’t benefited in anyway from the bonus funds therefore the winnings were from my initial money which I should be able to withdraw.
After calling up the team we’re very unhelpful and clearly don’t understand there job role and any level of customer service.
Absolutely disgusting and an appalling fraudulent casino.
I expect a response shortly - I will only accept 2 solutions which is giving me the £1475 which £1375 was won with my own money or if not I want a full reason why and the money back as bonus balance so I can complete wagering.