Complaint #6 FireSlots Casino

Waiting for withdraw since 30th September

By Ayco31

4 years ago

Message on forum

30th September I did a withdraw of 600 euro and still not received it. On the 7th of October it's completed (what means is paid to my bank acc said the casino). Now it's 25 October and still no money. And a few days ago I did another withdrawal and I get that 1 day after it was completed. Exactly this is the reason something went wrong, but from the casino I get only the reaction they can't help me and I have to mail. And when I mail I get no response, or they tell me to be patient until the 10 days are over. Now it's 19 days ago and they don't know where my 600 euro is, and nobody from the casino takes this matter seriously. What can I do?

Disputed Casino FireSlots Casino

Reason Delayed payment

Amount €600

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

FireSlots Casino Complaint Stats

Resolved 0 / 4

Avg. Amount $2,772

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

FireSlots Casino Complaints

See all complaints for this casino

Need help with the withdrawal

I have made a withdrawal from fireslots casino about 7 months ago 08.10.2021 and still not getting my money. I have asked in live chat many times and sent them emails and it is always the same answer that they have some kinda delay. But now it has been 7 months. My account is verified and everything should be ok. I almost give up but my friend said to try this forum that they have helped him.

Unresolved

€800

Casino does not payout winnings

I deposited 300 eur, and got the 100 % welcome bonus 300 eur. I cleared 50x play-trough and tried to withdraw 3000 EUR. However, I could only withdraw 2700 EUR. Now I have 300 EUR balance, but cannot play any games, as it always prompts "Insufficient funds". Casino support says these is "bonus funds" which cannot be withdrawn.

Withdrawal of 2700 EUR has now been pending for over 2 weeks. When asking about this from support, first they said that processing time is 7-21 working days, which is not as it is stated in the T&C. Account was verified before I could make the withdrawal, account status was "verified account". Now, all of the sudden account status has changed to "unverified". When asking about this issue from live chat, I got the following reply:

"We are currently experiencing some technical issues with the server.

The attendance of our website is high so it happens that server crashes due to a large influx of players at the same time.

The issue was reported to our technical department and we hope it will be sorted out in no time.

Thank you for understanding and sorry for the inconvenience.

We would kindly ask you to reach out to us later.

Seeing you do not need any additional help, we will close the live chat now.

Thank you for contacting our support team.

Have a nice day!"

Unresolved

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Delayed withdrawal for over a month

On may 11. 2021 i request a withdraw on the Fireslots Casio. Before that I deposit quit a lot. The withdraw timeframe on askgamblers.com says Pending Time: 48-96 hours. This is not right. The casino says withdraws will be proceed within 7-21 days.

From now I am waiting for over a month. The livechat is friendly but tells me every time to be patient and wait more. I think waiting 30 days + is patient enough. The withdraw is over 5000€. I alreay write an review. If they will proceed my withdraw soon and lower the future timeframe I will also correct my review.

Best regards < full name removed > and hope to hear from u soon.

Unresolved

€5,000