Withheld my winnings and my withdrawal is pending

FiestaSlots Casino Removed €80.45 From My Winnings and My €111 Withdrawal Is Still Pending

Dear AskGamblers Complaints Team,

I would like to file a complaint against FiestaSlots Casino regarding the deduction of €80.45 from my winnings and the pending status of my subsequent withdrawal request.

I registered at FiestaSlots and received free spins as a no-deposit bonus. After playing and completing the wagering requirements, my balance reached approximately €105.

When I requested a withdrawal, the casino cancelled it and removed €80.45 from my balance, leaving me with approximately €25. In its email, the casino referred to clauses F.5 and 7.21.4 of its Terms and Conditions, explaining that a maximum cashout limit applies to certain no-deposit bonuses.

I then contacted customer support and was told that I needed to make a deposit and wager before I could withdraw. I followed these instructions and deposited €10.73. My balance subsequently reached €125. After continuing to play, my balance decreased to €111, and I requested a withdrawal of €111.

My new withdrawal is currently pending. Following the previous cancellation and deduction, I am concerned about whether my funds will be paid.

I ask AskGamblers to investigate whether the casino correctly applied its bonus terms when removing €80.45 from my original balance. I would also like clarification on how my subsequent deposit and wagering affect my current withdrawal.

I respectfully request:

1. A review and explanation of the €80.45 deduction.

2. Confirmation that the relevant bonus restrictions were properly disclosed and correctly applied.

3. A clear explanation of the status of my €111 withdrawal.

4. Prompt payment of my €111 withdrawal in accordance with the applicable terms and conditions.

I can provide screenshots of the casino's emails, my deposit, and my withdrawal request as evidence.

I hope AskGamblers can help resolve this dispute fairly and transparently.