Complaint #3 Fiesta Slots Casino

Refuses to close my account for more than 1 month

By Anthony N.

5 days ago

Message on forum

I have a serious gambling problem and in one of my weak moments I signed up for an account with this casino.

I have made it clear in my profile on their site that I don't want promotional emails from them. Despite this they send me up to 7 emails a day with offers.

I asked them to close my account refering to the fact that I have a gambling problem. They have refused to close it permanently and are asking me to print out and fill in some kind of form where the longest period of exclusion is 1 month.

They do not listen to me and I am beyond desperate at this moment. Please help me.

Disputed Casino Fiesta Slots Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

2 days ago

Dear Fiesta Slots Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Fiesta Slots Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $3,131

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Fiesta Slots Casino Complaints

See all complaints for this casino

Delaying my withdrawal with excuses

I have won 5501 EUR in this casino.

First withdrawal I made, they came up with that I also needed a selfie next to my ID, even when I was confirmed with all documents (KYC).

After that, my first withdrawal was paid after this casino aborted it 3 times. Now, when I won 5501 eur, they haven't even done anything.

There is also a limit of 1000 eur per withdraw so I asked if they could fix it soon. Now it's been 5 days since I made the first one.

The customer service says that the relevant department has reviewed it now, but nothing happens.

Please help me to solve this case against an unserious business.

Also got an answer yesterday that I uploaded to the files

Resolved

€5,501