Blocked account and canceled withdrawal

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Fgfox Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

hello everyone,

I do not agree with the opinion of FGFOX casino, because both after winning from the bonus and after ordering the withdrawal, I asked the live chat employees about the possibility of withdrawing the funds obtained from the bonus.
I also offered a deposit on my part and a required turnover after deposit. FGFOX Casino wrote to me that this action is not required. They only asked me for a deeper verification of the account (selfie with an ID card and a piece of paper with the inscription FGFOX). I passed the verification successfully, after which my account was blocked and the withdrawal was canceled. FGFOX - you can check it in the history of our conversations.
I'm not a bonus hunter, because I didn't have a double account (you can check it) and as you admitted, I used the bonus for the first time (not a few times without a deposit).
If your position is constant, I still believe that you are not fair and honest.
Technical errors happen to both players and casinos. The problem is that everything is always decided against the player, although as my case shows - I haven't done anything that could violate the rules. Your decision what to do next, and askgamblers.com users, let them judge this situation and your honesty for themselves....

Dear Askgamblers,

We are writing to inform you that we have provided all the necessary evidence to support our position and have sent it to the email address. We kindly request that you review the information at your earliest convenience and respond to us as soon as possible.

We take this matter seriously and are committed to resolving any issues or concerns that may have. Our hope is that by providing you with the relevant evidence, we can come to a mutual understanding and find a resolution that satisfies both parties.

Thank you for your cooperation and we look forward to hearing back from you soon.

Best regards,
FgFox Casino

Dear Fgfox Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.