Complaint #7 FCMoon Casino

Months of rejecting and delaying my payments

By evenlauritzen

11 months ago

The pictures speak for themselves. My account is verified. I try to withdraw, I get different error codes each time. Now it has been 2 months. I talk to chat. There are so many weird reasons. I have had some other problems with this casino before this, but this is about my withdrawals, and everything is fine with my verification.

I deposit with crypto, so to withdraw with crypto is also okay. But I get these different messages. Suddenly that cryptocurrency is not allowed. There is just no logic.

I just want to get my withdrawals, nothing less, nothing more.

Disputed Casino FCMoon Casino

Reason Delayed payment

Amount €7760

Discussion

AskGamblers

• Support Team

11 months ago

Dear FCMoon Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

evenlauritzen

11 months ago

You can see on the screenshot, 7760 euros, but I have tried less when withdrawing, from 3000 to 4000 euro(as you also can see on the screenshots).

AskGamblers

• Support Team

11 months ago

Dear @evenlauritzen,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

FCMoon Casino Complaint Stats

Resolved 0 / 3

Avg. Amount $3,645

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

FCMoon Casino Complaints

See all complaints for this casino

Account closed

Opened account on site fcmoon.com. Deposited few times amounts of few hundred €. Verified account completely. Done withdraw few times, to cryptowallet, btw was only option they offered. Withdraws went ok. Continued playing and there was maybe 1,1k€ on account when they limited me on sports betting. Played regular games, usually 100€ stake. Its my personal account, haven't done any multiaccounting or anything. Didn't play any suspicious games, all was going ok. After limit, account maybe was in all 200-300 in plus at most, when deposits counted. Tried to withdraw but got message my account is blocked and that account is under review. Then received mail after about 5 days that my account has been deactivated and funds confiscated due to suspicious things on my account. I haven't done anything suspicious on this account. I am professional sports punter and I do usually win and maybe on some sites before did multiaccounting when they would limit me. But not on this site. This was my first time on site fcmoon.com, never been there before or after, had only mine personal account there, deposited only from payment options under my name and tried to withdraw to cryptowallet under my name. If neeed can send screenshot or provide any evidence for my claim. In past could of done things like multiaccounting or similar, here haven't done absolutely nothing on this site and got account closed and balance confiscated without explanation.

This is mail they sent to me :

Hello,

I hope you are well.

We regret to inform you that your player account has been permanently deactivated due to a security issue.

Our system detected an anomaly, which has led to the automatic and permanent closure of your account. As a result, you will no longer be able to access our platform or open a new account.

Please note that, as the account was closed due to this issue, no refunds will be issued.

Thank you for your understanding.

Sincerely,

Justine | Risk & Fraud Department Manager | Fc Moon

Unresolved

€300

Withdrawal impossible

I'm lodging a complaint against fc moon. A week ago I was unable to make withdrawals (fiat or crypto). As you can see from the screens, the service told me to be informed by email within 72 hours. a week later, I've had no news and I've had to ask the service myself about this problem and I was told that I had to wait again. The deadline announced at the outset was 72 hours, but that's twice as long and the service still hasn't told me what's going on. I have 1500€ on the site. I'm waiting for fc moon to give me some information and above all to let me withdraw because my account has been checked since the first day of my registration. I don't want to believe that this site is dishonest and I'm therefore making a complaint to move the case forward.

Unresolved

€1,500