Complaint #6 FamBet Casino

Delayed KYC verification and pending withdrawal

By Julian B.

1 month ago

Message on forum

Dear AskGamblers Team,

I would like to ask for your assistance regarding Fambet.

I submitted all requested verification documents on 04 July 2026 and have fully cooperated with every request made by the operator.

Despite this, my account is still under verification, and I have only received generic responses stating that the review is ongoing. No specific reason for the delay has been provided, and no additional documents have been requested.

I currently have a pending withdrawal of EUR 250 and a remaining account balance of EUR 1,245.13. The withdrawal is still marked as “In Processing” while my account remains unverified.

I believe that sufficient time has passed for a standard KYC review, and I kindly request AskGamblers’ assistance in obtaining a clear update from the operator regarding the status of my verification and withdrawal.

Thank you for your help.

Best regards,

Julian

Disputed Casino FamBet Casino

Reason Verification issues

Amount €1245.13

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

2 weeks ago

Dear @back.93,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

FamBet Casino

• Representative

2 weeks ago

Dear back.93,

We are pleased to inform you that your withdrawal of 400 EUR, has been successfully processed, and the funds were dispatched from our end on August 5, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.
  
Please be advised that at this moment, we do not observe any pending withdrawals or an active balance associated with your account.

We trust that this information will assist in clarifying the matter for you.

Our team extends its best wishes for your future endeavors.

Warm regards,
FamBet Casino team.

back.93

2 weeks ago

The account has been verified, but the payout has not yet been processed. As of now, I haven't received a single cent.

FamBet Casino Complaint Stats

Resolved 2 / 3

Avg. Amount $1,419

Avg. Complaint Duration 7 days

Avg. Response Time 3 days

FamBet Casino Complaints

See all complaints for this casino

Payout missing

I was playing Evolution blackjack. I won the hand with a straight flush side bet. It showed in the middle of the screen, "win $90". This did not show in my balance, though. I have emailed the casino and they said to wait 24hours. I did, and now they won't respond to my emails regarding this issue. See screenshots.

Resolved

$90

Bonus money stolen

Hello. I made a deposit of 500nok and received a bonus of 250nok. I read all the terms and conditions and there was nothing about the maximum win from the bonus. After I met the wagerment (27000nok of wager for 250. bonus), 15000nok was taken from my account and now I'm left with 2500nok. The live support says that it's written in the terms and conditions but I read it multiple times and the only information there is that couple of countries has this rule but not mine. I asked her where is stays differently but without any answer and here is the answer from the financial department:

Dear Michal ,

Thank you for contacting the Fambet.com support team.

We checked your account and we saw the reason why part of the money was deducted at the moment of releasing the bonus. Basically, the bonus that was used and wagered has a maximum withdrawal release.

In your case the bonus money that was activated was in the amount of 250 NOK and the released amount was 2500 NOK (= x10 times the initial amount)

Please do note that the rule for the maximum release of the bonus is not related to your current country of occupation.

If you have additional questions, please feel free to contact us via email [email protected] or via Live Chat.

Can you please help me?

Unresolved

kr27,000