Complaint #6 FamBet Casino

Delayed KYC verification and pending withdrawal

By Julian B.

1 week ago

Message on forum

Dear AskGamblers Team,

I would like to ask for your assistance regarding Fambet.

I submitted all requested verification documents on 04 July 2026 and have fully cooperated with every request made by the operator.

Despite this, my account is still under verification, and I have only received generic responses stating that the review is ongoing. No specific reason for the delay has been provided, and no additional documents have been requested.

I currently have a pending withdrawal of EUR 250 and a remaining account balance of EUR 1,245.13. The withdrawal is still marked as “In Processing” while my account remains unverified.

I believe that sufficient time has passed for a standard KYC review, and I kindly request AskGamblers’ assistance in obtaining a clear update from the operator regarding the status of my verification and withdrawal.

Thank you for your help.

Best regards,

Julian

Disputed Casino FamBet Casino

Reason Verification issues

Amount €250

Discussion

94 hours left for FamBet Casino to respond.

back.93

1 hour ago

The account has been verified, but the payout has not yet been processed. As of now, I haven't received a single cent.

AskGamblers

• Support Team

1 hour ago

Dear @back.93,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

FamBet Casino

• Representative

3 days ago

Dear back.93,

We are pleased to inform you that your account was successfully verified on July 30, 2026.

We noticed, after the account was verified you were able to attempt a withdrawal request.

We can confirm that your withdrawal is in queue for processing by our Finance Department.

We aim to process withdrawal requests within 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal.

Please note that this timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.

In addition, please bear in mind that in case you decide to revoke an existing pending withdrawal, the withdrawal process will recommence. 

Additionally, please be advised that you are permitted to have a maximum of three (3) active withdrawal requests, each separated by a gap of 24 hours. For the fourth request, you will need to wait for one of the previously submitted three withdrawal requests to be processed.

Thank you for your patience and understanding while we work through this.

Kind regards,
FamBet Casino team.

back.93

5 days ago

Dear AskGamblers Team,

Thank you for reopening my complaint.

I would like to confirm that the previously cancelled withdrawal of EUR 250 has been returned to my account balance.

However, my account is still not verified, even though I have already completed the requested Onfido liveness check and informed FamBet by email.

At the moment, I can access my account and see my full balance, but I am still unable to withdraw my funds because the verification process has not yet been completed.

I kindly ask FamBet to complete the verification and enable withdrawals.

Thank you.

FamBet Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $1,410

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

FamBet Casino Complaints

See all complaints for this casino

Payout missing

I was playing Evolution blackjack. I won the hand with a straight flush side bet. It showed in the middle of the screen, "win $90". This did not show in my balance, though. I have emailed the casino and they said to wait 24hours. I did, and now they won't respond to my emails regarding this issue. See screenshots.

Resolved

$90

Bonus money stolen

Hello. I made a deposit of 500nok and received a bonus of 250nok. I read all the terms and conditions and there was nothing about the maximum win from the bonus. After I met the wagerment (27000nok of wager for 250. bonus), 15000nok was taken from my account and now I'm left with 2500nok. The live support says that it's written in the terms and conditions but I read it multiple times and the only information there is that couple of countries has this rule but not mine. I asked her where is stays differently but without any answer and here is the answer from the financial department:

Dear Michal ,

Thank you for contacting the Fambet.com support team.

We checked your account and we saw the reason why part of the money was deducted at the moment of releasing the bonus. Basically, the bonus that was used and wagered has a maximum withdrawal release.

In your case the bonus money that was activated was in the amount of 250 NOK and the released amount was 2500 NOK (= x10 times the initial amount)

Please do note that the rule for the maximum release of the bonus is not related to your current country of occupation.

If you have additional questions, please feel free to contact us via email [email protected] or via Live Chat.

Can you please help me?

Unresolved

kr27,000