Complaint #1 EmirBet Casino

Procrastinating payout

By A G.

3 years ago

On Aug 2nd I submitted a payout request of 1000 Euro. I had already done the live verification that you have to do in order to submit a payout, and they still asked for additional verification documents which I provided without a problem.

I have reached out to support numerous times. Twice I was told to wait a period of 48 hours and I would be paid, at the end of both 48 hour period I was lied too again and told to wait again.

I hope people can think twice before depositing because Emirbet doesn't Pay!!

Disputed Casino EmirBet Casino

Reason Delayed payment

Amount €1000

Discussion

AskGamblers

• Support Team

3 years ago

Dear @hittipl,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

EmirBet Casino

• Representative

3 years ago

Good morning HITTIPL,
As I understood from our customer support management this was resolved and the delay was due to a technical issue.

Best regards,
EmirBet

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per EmirBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

3 years ago

Dear EmirBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

EmirBet Casino Complaint Stats

Resolved 11 / 13

Avg. Amount $1,000

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

EmirBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 7 out of 8 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

EmirBet Casino Complaints

See all complaints for this casino

Emirbet account closure

I would like to file a complaint regarding the Emirbet website in relation to my account closure request. I have sent approximately 20 emails asking for my account to be permanently closed. On one occasion, I did receive a reply from them asking why I wanted to close my account. I responded to their question and clearly explained my reasons.
However, since providing that explanation, I have not received any further response from their support team, despite sending multiple follow-up emails and reminders. My requests have effectively been ignored.
I find this situation highly unprofessional and disrespectful toward a customer, especially considering that account closure is a fundamental user right. I would appreciate prompt action and a clear resolution to this matter.

Resolved

Selfexclusion ignored

Dear Askgamblers Support Team,

I am writing to file a formal complaint about Emirbet casino regarding the ongoing issues with self-exclusion system and the lack of response to my repeated attempts to resolve the matter.

Despite submitting multiple requests to activate my self-exclusion, the system has not been applied to my account. I have continued to retain access even though I explicitly asked to be blocked. This is a serious failure of a responsible gambling safeguard that should function reliably and without exception.

Furthermore, although I have sent several emails about this issue, I have received a reply to only one of them. And in this letter they asked why I wanted to close my account, despite all the letters where I told them thay I have a gambling addiction. All subsequent messages have been ignored. I also attempted to resolve the matter through live chat, but those interactions were similarly unhelpful. They said I have to send a email to Emirbet customercare. I am attaching screenshots of my emails as an evidence of my attempts to contact them.
I really hope you can help me.

Sincerely,
Anu

Resolved

Not allowed to bet and not able to withdraw

Hello

I signed to Emirbet to place bets in sportsbook on basketball. I deposited 2500€ and over 2 days i bet around 3000€ worth and ended with profit of around 900€ so have around 3400€ on my balance as i did not use any bonuses. Next day i see that my maximum win is 0-1€ for all bets. I only placed bets on top basketball like Euroleague so bit weird but alright it's their business decision. I made withdrawal request after completing the KYC. After about 2 days they rejecting the withdrawas as per their rules i have to rollover my 2500 deposit 5x

Since i can't place any bets with the restricted limits i contact support to allow my withdrawal but they tell i have to play casino and roll over the deposit. I want to know if the casino is allowed to do that and i have no other option but to gamble 10k euros to withdraw my balance? I feel this is their business model and clearly it's completely abusive to people who sign up for sportsbook.

I did try to explain support my issue but obviously they just completely ignore it

I added screenshot of Euroleague Money Line limit being 0 for top league in the world where most bookmaker limits are from 4 digits to 6 digits. Also added my email to support and their response

I apologise if this is completely legal from them and i'm wasting your time but it feels totally unfair and after betting for years i have never experienced such utter nonsense

I would the casino to let me withdraw all my balance or give me reasonable limits in sportsbook to complete the required rollover

Let me know if you need anything else

Thanks for reading

Resolved

€3,400

Withdrawal not authorized

I have requested for my withdrawal on the 05/11/2024 yet my withdrawal not processed.

I have contacted the customer service multiple times no outcome.

Also I have sent my documents for verification so I don’t know why my with had been placed on pending till then.

Below is the screenshot.

Unresolved

₦609,198

Withdrawal verification binance emirbet

I've been speaking on their live chat, sending emails on their support email id. It's a simple issue, I had a withdrawal to binance which came but binance is requesting senders info (emirbet company info) before the transaction can be completed. But all I get from the reps is that the relevant team will get back soon. Once I got a response which was completely different than my issue, which showed me that the teams don't even check the issue or read it properly. After that it's been over 10 days now and I. Unable to get simple information. I've given screenshots and what I need multiple times but no resolution. Super unhappy with their customer service and will mostly stop using their platform because of this.

Resolved

$1,897

Payment cancellation and delay

I made a withdrawal request over 48 hours ago and the request is still pending.

Additionally, I have been trying to withdraw my winnings previously, and in every instance, Emirbet has given excuses and declined my withdrawal requests.

Four requests.

I would like to withdraw my funds and your assistance to achieve this will be highly appreciated.

Resolved

EmirBet is trying to scam me 593 euros

I am trying to withdraw my money there, but my withdrawal gets rejected because it is not the same platform I deposited with.

The problem is I deposited with Skrill and they removed Skrill from withdrawal options, so basically I can't take my money out of there.

Already tried to contact support but they don't solve my problems, and as soon as I tell them my nickname they stop answering.

I already told them I needed another method because they took Skrill away from the platform, and then it is impossible to use the same method as deposit, so I tried crypto and they rejected it.

Resolved

€593

Not closing account on request

Hello
I have requested to close my account 14 days ago. They told me to request it in eamil, which I did.
In their terms and conditions, they state they process this in 10 business days, which is already over. Got no response to that.

So they are breaking their terms, stalling in the live support. Not willing to close my account.

Resolved

Casino failed to close account when asking for it

On 7. February I wrote to Emirbet livechat informing that I was a gambling addict. The chat support asked me to write an email so I did that promptly (Screenshot attached). Here I informed Emirbet that I am a gambling addict, and I lost a big sum in another casino, so I would like to close my betting account at Emirbet and withdraw the remaining balance because I need them for bills.

Since Emirbet were both informed on chat+email on 7. February, they should be obligated to act on that promptly, which they failed to do.

4 days later on 11. February I falled into my addiction and I gambled with my remaining balance and lost everything.

My complaint is therefore for the balance I had on 7. February and also until 10. February, when I informed the casino Emirbet on both chat and email and they have had some days to handle it, however if I inform them on both chat and email, they should be obligated to close my account immediately.

I would also like to add into the complaint, that on 10. February I contacted the chat-support, because I was afraid to be tempted on my addiction, so I asked them on live-chat on 10. february, why I was still able to login because I informed about gambling addiction on 7. February. So, Emirbet were informed 3 times before I falled back into gambling and lost it all on 11. February.

Unresolved

kr5,907

Withdrawal of 500 pending even though my account is verified

Hi,

I've verified everything and now I'm waiting for my withdrawal which is pending for more than 2 days. Nobody from the support can me give any info or anything.

I‘ve won 500€ and I hope you can help me resolve the matter ASAP.

I wrote the Live Chat and told them my problem and they advised me the payments team would be in touch I’ve also emailed the payments team but no response

Resolved