Complaint #1 Elite24bet Casino

Withdrawal problem

By Jani N.

4 years ago

Hey,

I open account with Elite24bet couple of months ago. I deposit money in few times and try my first withdrawal (899,76 € + 1000 € ) 15.5.2022 and same day they asked for my documents. I gave all documents that they asked and 20.5.2022 I got an email my account is verified but they need re-check something it takes time. Here are not any reason to do any re-check it feels only their playing time. I asked again 26.5 how long time it takes and when I will get my moneys and 27.5 answer they checking still. I asked few more times and contacted supports 1-3 times per week. Finally 11 days ago I got an email that said my withdrawal is confirmed and it will take 3 bank days to get my moneys. Now I'm waiting two weeks more and in my Elite24Bet account my withdrawals are so status "SUCCESS" but those moneys never comes into my bank. I contact support again and no answer. I hope Askgamblers team can help me with that case.

Disputed Casino Elite24bet Casino

Reason Delayed payment

Amount €1899.76

Discussion

AskGamblers

• Support Team

3 years ago

Dear @Zoltan8D,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Elite24bet Casino

• Representative

3 years ago

Dear all,

Please note that player has been paid in full on 16th of June 2022. We had to check player's bets and it took a bit of time, however we should process that payment faster and we would like to apologies our player for that situation.

Regards,
Elite24Bet Team

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per Elite24bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

3 years ago

Dear all,

Elite24bet Casino Complaint Stats

Resolved 1 / 4

Avg. Amount $2,294

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

Elite24bet Casino Complaints

See all complaints for this casino

Waiting for my 395 EUR

I registered here a few weeks ago. I submitted the requested documents, which were accepted. I did not receive my last payments. They do not answer my email. No one answers the live chat. I would like to ask for the help of askgambers team, to see if they will answer them. Withdrawal 200€ on 18.12.2022.and 195 19.12.2022.

Unresolved

€395

Not paying withdraw since November

Withdrawal 500€ on 30.11.2022. Got no response from casino so asked after a couple of days. They said I had to verify account and I did, and now they said it can take up to 7 workdays but usually faster for them to process the withdraw. Now I'm on workday 8. Got a promise on chat last Thursday that they will process it on Friday, but nothing. Now they don't answer me in chat or on email. I can get a hold on them on chat by changing my IP and using a made up name and email. They say that there is problems with payment systems, but will be in contact about it. But haven't heard anything from them.

Unresolved

€500

Getting ripped off and no contact over a week

I never got any money I withdraw on the 05/09/2022 my last email was on the 19/09/2022 I don’t have access to the chat or no more email I win with other companies once in a while and I always get paid. I just don’t understand I really need help with that and I really need my money. Apparently my money was rolled back from my bank. My bank manager said they never have any trace of that so I’m thinking maybe I got ripped off.

Unresolved

$8,584