Delayed payment of €500

I received freespins as reward for signing up for this site and successfully managed to wager them. Now I have waited several days for the payment to be processed which according to the site should take maximum of 24 hours when withdrawing with bitcoin. 24/7 live chat or email support doesn't reply to anything even when trying to reach the casino multiple times a day.

Hi, I requested a withdrawal with Ego Casino 2 months ago and it is still pending. I asked about this on Live Chat and they told me that there are currently delays on withdrawals, but that it should be processed soon, but this has been already 1 month ago and there was no change about the withdrawal status or no more information.

I believe it is not acceptable to wait so long for a withdrawal unless a reason is given and would like to know more information about why is my withdrawal delayed.

I have made two withdrawals (23.1.2022 960eur and 24.1.2022 700eur) that are still not processed after three months. I have earlier completed other withdrawals from egocasino so my account is verified, but this time the process has taken much longer than usual. I have been asking details for these two withdrawals every month, but just keep getting an automated answer to have patience. I have attached screenshots showing the pending withdrawals and the answers to my queries from Egocasino.

Hi,

In early January 2022, more than 3 months ago, I requested a withdrawal of 250 Euro from Ego Casino. The withdrawal still hasn't been processed. I sent several emails to the casino, but everytime they send me the same reply: "We have received your letter. There are some delays in withdrawal requests processing at the moment. Your withdrawal will be processed soon." I have attached 2 examples where you could see 2 emails with different dates, 1 in January and 1 yesterday (in April). I would be fine waiting if there was a time-frame given, but the casino never answers any questions and it seems a "pre-written email" is sent to every question about withdrawals (would be interesting to see if other players have the same issue and receive the same email from this casino). I would like the casino to provide an answer when the withdrawal would be processed and process it as soon as possible as I believe waiting 3 months for withdrawals is not acceptable. If more information is needed to start my case please let me know.

Thank you,

< first name removed >

Hello,

My name is Catalin <removed surname> and I'm a player of EgoCasino.

Three days ago I have submitted two withdrawals but they are still pending.

On their website, I found that the withdrawals are processed within 24h.

I have received their confirmation, the validation is complete, everything seem to be alright, but the founds are not available yet in my account.

I have contacted their support team daily, and every time I receive the same answer.

Could you please assist with this issue?

Kind regards,

Catalin M.

I made my withdrawal request on 17.07.21 and have been successfully verified the same day. I waited for a week and my withdraw had status "In process". Support in chat was just saying that they have delays and I need to wait. Without any explanation. On 23 of July, I wrote again to support and they told me that couldn't proceed payment on my Mastercard. Without explanation. Support told me that I can create a new request on Visa card but first I need to make a new deposit. I told them that I don't want to make any new deposits in this casino and chose litecoin to withdraw. On 23 of July, I verified this method and create a new request. But I had the same situation: No withdrawal and no explanation why they have delayed and when I receive my winnings. And this is happening with casinos that have 24 hours withdrawal.

Please help to solve this issue.

I attached all prove for Ask Gamblers.

I made a withdrawal request (313 euros) 31.05.2021 and my account was verified 07.06.2021.

I have asked (email and chat to them) multiple times but they always tell me that:

"There are some delays in withdrawal requests processing at the moment. Your withdrawal will be processed soon."

But that can't be true anymore. I understand week or two weeks delay but two months is way too much. Can you please ask the casino to process the withdrawal?

Best regards,

I have active withdraw request for 300EUR from 01.05.2021 which is month and a half. And I still not receive payment and withdraw request is pending. My account is verified and I have old withdraws with same method(Neteller).

I won 900 euros on ego casino in the first half of march. My account was verified and I withdrew first 500 euros. There were no problems with the withdrawal. 400 Euros are left to withdraw and there still some issues with the withdrawal. Casino support is constantly saying that they will send me the money very soon, but money are not send 40days.

Hello! I make a withdraw request on 11.05.2021 from EgoCasino. I won 1000$.

Casino support is constantly saying that they will address my issue in the proper department but there is still no progress with the withdrawal.

When I send them an email, they tell me to wait, because there are some delays in withdrawal requests.

I would like to ask AskGamblers team to help me resolve this issue. Thank you in advance.