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Account closed with no further justification


2 years ago
hi, help me please. I registered with the bookmaker Duelbits on July 23, 2023. I made a deposit in USDT and made several bets. When I had 409 dollars in my account, I ordered them for withdrawal. But the money did not arrive in my account. In the chat at first they said that they would be there soon. And then they closed the account altogether without explaining the reasons. When asked why, what I violated, they never answered informatively. They said that the decision was final, but I did not break any rules... I don’t understand. Please help
Disputed Casino Duelbits Casino
Amount $409

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User name

Dear Duelbits Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Duelbits Casino Complaint Stats

Resolved 0 / 10
Avg. Amount $27,434
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

Duelbits Casino Complaints

See all complaints for this casino
250 000 Dollars held hostage
Complaint: Unresolved Withdrawal of $253,290 from Duelbits.com

On June 14-15, 2024, I deposited the following amounts into my Duelbits.com account:

14/06/2024, 23:55: +34,779.42 ETH
15/06/2024, 00:33: +34,833.38 ETH
15/06/2024, 01:43: +34,933.72 ETH

On June 15, 2024, I requested a withdrawal of $253,290 in ETH:

15/06/2024, 02:28: -253,290.00 ETH (Status: Processing...)

Despite submitting all requested documents promptly, my withdrawal remains unprocessed and stuck in “Processing” status. Over the past weeks, I have provided more than 30 documents, including certified company records and personal identification. These include:

Certified Incorporation Document
Certified Articles of Association
Certified Share Register (two versions)
Register of Directors
Various forms of ID (Norway Passport, Norway ID Card, USA Driver's License)
Utility Bill
Detailed breakdowns of crypto wallet transactions

Since my last comprehensive email to Duelbits.com on June 26, 2024, I have received no response. Additionally, I attempt to contact them via live chat daily, only to receive generic responses or be told to wait.

Despite my complete cooperation and submission of all requested information, there has been no clear timeline or substantive progress on processing my withdrawal. The prolonged lack of timely and transparent communication is causing significant stress and concern.

I seek AskGamblers' assistance in resolving this issue with Duelbits.com promptly.
Status unsolved Unresolved
$250,000