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Withdrawal of 208 euros is missing


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By ako1986
1 year ago

I have made one withdrawal that was sent 11th July. It' s in total of 208 euros, i have not received it.

I don't get any clear answers, they don't answer on emails, and they don't answer on my banks questions.

I feel scammed. I have read al bad reviews about this casino with a lot of people who does not get their money really need help with this case.

Disputed Casino Dream.bet Casino
Amount €208

Discussion

User name

Dear Dream.bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dream.bet Casino Complaint Stats

Resolved 0 / 2
Avg. Amount $834
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

Dream.bet Casino Complaints

See all complaints for this casino
All winnings confiscated when attempting withdrawal
I have used dream bet welcome offer for Ireland. Deposited 150e and got a matching 150e bonus. Rolled over bonus mostly on horses with few football matches in on variety of odds in general not lower than 2 and not higher than 15.
I completed the identity verification. After some time I was informed by casino I have completed my bonus rollover and my winnings were converted to cash. My remaining bets placed with bonus funds were automatically cancelled by the casino. I have attempted to withdraw my winnings (this casino offers only one free withdrawal a month) and I signed up for the next bonus offer to use with next deposit. After 5 days my withdrawal was still not processed so I started doing some reaserch and thought maybe I still need to roll over some cash since they require 5 times deposit rollover due to money laundering policy. Since I wasn't playing bonus funds any more but cash I decided to use the enchanted odds on Football since there was some good football on.
After few days I attempted another withdrawal and all my winnings were cancelled due to supposed breach of terms and conditions.
I went through the terms and conditions again and there is nothing there saying I can't change strategy AFTER finishing my roll over. I may have placed higher than allowed Bets but in this case casino reserves the right to count bets up to 50% of the original bonus to the rollover. With they confirmed I have completed when they cancelled my Bets and congratulated me finishing wagering.
I feel they unrightfully took my winnings.
Status unsolved Unresolved
€1,335