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All winnings confiscated when attempting withdrawal


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By Zizu123
1 year ago
I have used dream bet welcome offer for Ireland. Deposited 150e and got a matching 150e bonus. Rolled over bonus mostly on horses with few football matches in on variety of odds in general not lower than 2 and not higher than 15.
I completed the identity verification. After some time I was informed by casino I have completed my bonus rollover and my winnings were converted to cash. My remaining bets placed with bonus funds were automatically cancelled by the casino. I have attempted to withdraw my winnings (this casino offers only one free withdrawal a month) and I signed up for the next bonus offer to use with next deposit. After 5 days my withdrawal was still not processed so I started doing some reaserch and thought maybe I still need to roll over some cash since they require 5 times deposit rollover due to money laundering policy. Since I wasn't playing bonus funds any more but cash I decided to use the enchanted odds on Football since there was some good football on.
After few days I attempted another withdrawal and all my winnings were cancelled due to supposed breach of terms and conditions.
I went through the terms and conditions again and there is nothing there saying I can't change strategy AFTER finishing my roll over. I may have placed higher than allowed Bets but in this case casino reserves the right to count bets up to 50% of the original bonus to the rollover. With they confirmed I have completed when they cancelled my Bets and congratulated me finishing wagering.
I feel they unrightfully took my winnings.
Disputed Casino Dream.bet Casino
Amount €1335

Discussion

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Dear Dream.bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

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User name

Dear @Zizu123,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dream.bet Casino Complaint Stats

Resolved 0 / 2
Avg. Amount $834
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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