Complaint #9 Dolfwin Casino

Delayed payment technical issues

By dgreenie

2 years ago

To whom it may concern,

I have a 2132 euro withdrawal being withheld firstly due to technical issues with no specific reason. I was asked to resubmit. I subsequently resubmitted the withdrawal for an higher amount and now the payment is still pending. My account is fully verified and have already had a successful withdrawal of 100 euro. This is clearly delaying tactics. Live chat is no help and emailing support is leading to generic responses with no detail stating that another department looks after it. Thanks for your help in advance.

Kind regard,

David

Disputed Casino Dolfwin Casino

Reason Delayed payment

Amount €2132

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

dgreenie

2 years ago

Issue resolved and payment received. Thanks to the team at askgamblers for your support in quick resolution

AskGamblers

• Support Team

2 years ago

Dear @dgreenie,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dolfwin Casino

• Representative

2 years ago

Dear AskGamblers and DGREENIE,

We would like to inform you that the Player's most recent withdrawal was approved on our side. While there was some slight delay due to issues with the provider themselves, which are not related to our handling we have tried our best to handle it as quickly as possible.

The Player's account is currently active and functional and they can check the withdrawal status in their profile in order to confirm our statement.

Kind Regards,

Dolfwin casino

Dolfwin Casino Complaint Stats

Resolved 10 / 12

Avg. Amount $2,178

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Dolfwin Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 10 out of 11 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Dolfwin Casino Complaints

See all complaints for this casino

Safer Gambling

I have tried to close my account countless times as I have a gambling problem, I have emailed the correct email and have still had no reply, I have lost quite a bit of money as I can't control myself even after asking for my account to be closed. I have asked for it to be closed ASAP on many occasions but still no reply. Have tried live chat but they just direct me to email.

Unresolved

Dolfwin Casino - Does not pay out win

Hello

I am trying to get help again. I have gambled at dolfwin since this summer. Several times i have asked to get self excluded. One time they closed my account for 30 days but recently the haven't been answering my mails. During that time I kept playing and won 1027 euro. I then sent an email just to be sure that they wouldn't close my account before the money was withdrawn.
I won the money sep 5th, On sep 6th i got an email that they wanted a bank statement. I sent that to them directly. A few days later i asked if the money was paid out, on the site it said that the withdrawal was approved on the 8th sep.
Then I got an email asking if I still was experiencing trouble and I answered that the withdrawal still was missing.They told me that everything was in order from their side and asked me what the amount was and that they were going to look into it. Then they wanted a screenshot from my bank account which I gave them. Then I have sent them the bank statement again and they keep saying that it has been withdrawn. I have sent them more emails that they don't respond to and now they closed my account for another 30 days and the money i still missing.
I cant upload more files, it says wrong while uploading. Can i send the files in some other way?

Unresolved

€1,027

Dolfwin Casino froze my withdrawal for no reason

Hello,

I submitted a withdrawal request from Dolfwin Casino on 14th July and have still not received my payment (9594 PLN in ca. 2615USDC).

I have sent numerous emails with no reply and have also spoke on to their Live Chatand keep getting the same response that it’s been reviewed and will be processed soon ( no timeframe given).

My account is fully verified,I have been told by security team to send selfie with ID, what I did, and got 0 updates.
I also never used bonuses.

Please help me AskGamblers to solve this case.

Resolved

zł9,594

Dolfwin casino

Withdrew 5000€ on Saturday morning about 9am still no sign of it on Tuesday at 5pm very little response through email customer service doesn't want to know. Just went into my account to check only to see withdrawal has failed no email to let me know why this happened.

Is this a real casino??

Why are they avoiding people?

Resolved

€5,000

Withheld Withdrawal of 5000 Euros

I am writing to express my deep concern regarding the ongoing delay in processing my withdrawal request of 5000 euros. Despite having submitted the requested documents and my account being fully verified, the withdrawal remains on hold without any specific reason provided.

I have attempted to resolve this issue through live chat and email support but have received no answer on my emails and no definitive timeline for the resolution of this matter.

I kindly ask Dolfwin to prioritize this matter and provide clear explanations for the delay. Additionally, please provide and estimated timeline for when the the withdrawal will be processed.

Thank You for your immediate attention to this urgent matter.

Kind Regards

Kind regards,

Matt

Resolved

€5,000

Waiting 3 days for my payment

I submitted a withdrawal request from Dolfwin Casino on 6th Oct at 9.32 pm and have still not received my payment.

I have sent numerous emails with no reply and have also been on to their Live Chat agents and keep getting the same response that it’s been reviewed and will be processed soon.

My account is fully verified and I have received a different payment which took just under 2 days to process.

I have attached the withdrawal confirmation for you.

Can you get them to pay me what’s due, please?

Resolved

€850

Delaying my withdrawal of 2500

Over a week now waiting on a withdrawal to process, the same generic message that another company deals with withdrawals, no sign of movement.

Have withdrawn before and it took two days, beyond the joke at this stage. Said they'd leave a note on my account to speed it up but it's being of no help. Hopefully this sorts it soon.

€2500 I want to withdraw but there's no progress

Resolved

€2,500

Did not pay 290 usd, deducted all winnings with fake allegation

I deposited 100 usd and played bets. I had 100 usd sports bonus. I played 1600 usd more and converted the bonus to real money. Total 290+
Then I requested withdrawal of 210 usd and the drama started! Asles for verification and I did. Then mailed me to send selfie with id and I sent it. They verify all and now I logged in and they deducted all my balance and just deposit 100 usd left there. Told me that I manipulated bonus which is fake allegation. Dear askgamblers kindly help me to get my winnings. Thanks.

Resolved

$190

Dolfwin didn't send me my withdrawal and refuses to provide TxID

Good Morning askgamblers,

I'm here to ask for your assistance on a problem that happened to me on this casino.

Yesterday (23/04) after completing the KYC procedure, my withdrawal request and sent and confirmed by their payment provider (allegedly).
I didn't receive anything in my wallet, and after that event i tried to contact their live chat, asking for the exact transaction hash, which they refused to provide right away.

I will post here all the proof gathered.

Resolved

€498

Withdrawal pending and canceled

I have requested a withdrawal early on the 19/01. After about 2 Days, the withdrawal is still pending…. and canceled. Then I requested another withdrawal on 20/01. With this withdrawal is the same story

I did not have any issue with withdrawal lower amount, but now… seems more complicated. As usual, casinos try to win a few days hoping the player plays everything.

Nickname - Timurkaa0

My account is fully verified, id, Bank-Card, selfie

Resolved

€1,715