I was disconnected during playing starburst at 888Casino/Games on 27.10.14. As I waited to see if would refresh etc or winnings credited I noticed I was disconnected. I emailed them picture, then decided to ring them. The woman on customer support said she got email up and could see the picture I've sent but I made a mistake by not taking shot of game before and after this spin. I said sorry I dont take pictures of every time I press spin. I explained I had won and winnings was not creditted and its crashed. She said she'll ring me back. She rang 2 hours later saying My account has been creditted with the £10 of my spin what I lost. My point was you have never credditted my account when been disconnected loads of times before and I actualy want my winnings not the price of the spin. As this is the point of the game if you win you win if you loose you loose. Then she said oh I didnt realize you was querying the winnings thought it was loss of the spin she said it will take 5days for the technical team to check. Then they emailed me same day saying please allow unto 48 hours for an update on your starburst game and thanks for the pictures. Im guessing Wednesday 29th they should have updated me, still not a email or call by Friday 31st October 2014. I rang the customer support number she said after putting me on hold a couple of times that the womens not in the office who sends emails at the moment to update you so please wait til Monday 3rd November. Its now 4th November well over a week since Im waiting for my winnings to be credited. I do not see why I should not have my winnings due to a technical problem as this is a con and excuse not to pay out. And unfair to all players.
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