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Spinit Casino - Didn't pay out winnings and didn't give reason

UNRESOLVED
Complaint Info
Disputed casino Spinit Casino
Reason Bonus terms violation
Mccullj United Kingdom Message
Posted on December 8, 2016

Signed up on 1/12/16 to spinit Casino and deposited and picked a 100% match bonus, went through all of the wagering and finally got through it on low bets and games that didn't break the t and c's.

Put a withdrawal through that night and went on live chat the next day and they told me it would all go through OK and nothing was required, then was told needed to verify which could take 3 days, then next day they sent me the attached email and just decided not to pay out but give me my deposit back.

Never have I had such a poor experience with a casino and been told by numerous people to file a complaint through here

AskGamblers
Posted on December 12, 2016

Dear @Mccullj,

Please let us know if there's some update on your issue.

Mccullj United Kingdom Message
Posted on December 12, 2016

Completely no update

Casino is ignoring everyone, no explanation

I'm amazed they couldn't reply in 96 hours

Posted on December 12, 2016

Dear John,

I have been informed by our Customer Support that they have been in contact with you regarding this complaint.

Please let us know if there are any issues with the funds arriving into your account.

Best Regards,
Spinit

Mccullj United Kingdom Message
Posted on December 12, 2016

No what customer support said is that I am only getting my deposit back, not my valid winnings

96 hours for a response that doesn't help

Mccullj United Kingdom
Posted on December 12, 2016

I want my valid winnings, the reason why I am complaining is because you confiscated my winnings and only giving my deposit back

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