Complaint #1 ExtraSpel Casino

Delayed withdrawal

By flossy57

11 years ago

Message on forum

i made a withdrawl from this site on the first of march and on the 3rd march i was asked to send documents which were sent,received and approved so that the withdrawl could be processed.my withdrawl was approved on friday 6th march and as of monday my account has been showing as my withdrawl is bein sent to processer,ive been on live chat on several occassions and hav had no satifaction at all from them.hope you can help.they keep telling me they hav sent the money to processer yet in my account its still sayen sending to processer.this seems very long.

Disputed Casino ExtraSpel Casino

Reason Delayed payment

Discussion

ExtraSpel Casino

• Representative

11 years ago

Dear flossy57,

Thank you for confirming that this issue has now been resolved with the help of Arnaud. Even though I am sorry that there was an issue to start with, I am very pleased that everything is now settled to your satisfaction and I hope you shall have only positive experiences with Extraspel from now on!

Kind Regards,

Anneli
Affiliate Manager
www.Extraspel.com

flossy57

• United Kingdom • 1 reviews

11 years ago

as of a few hours ago this issue has now been sorted all thanks to manager arnaud who was very helpful and done everything in his power to make sure i got my cashout wen he promised me i would hav it.thankyou.

flossy57

• United Kingdom • 1 reviews

11 years ago

since then ive had a conversation from management at extraspel who has give me his assurance that he spoke with the relevant department and my cashout should be in my account by tomorrow and he will also call me tomorrow afternoon to see if the withdrawl is in my bank account, i was also given a complimentary bonus both this morning and later in the afternoon as the issue still wasnt sorted today.

ExtraSpel Casino

• Representative

11 years ago

Dear flossy57,
I appreciate your lack of satisfaction but was told by the Customer Service Manager that he had a long conversation with you this morning and I hope you feel satisfied that I have done my utmost to help getting this situation resolved.

Kind Regards,

Anneli
Affiliate Manager
www.Extraspel.com

ExtraSpel Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $1,192

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

ExtraSpel Casino Complaints

See all complaints for this casino

No contact or payment for a month

Hi. I deposited £150 and received a matching bonus on the 21st Jan. While playing I managed to hit a jackpot and got my balance up to £1900 or so. My account was then locked. Later I received an email asking me to send my passport and a screenshot of my payment provider background. I found this intrusive but obliged. I sent them everything and received no response. I contacted them asking what was going on and resending the photos. They continue to ignore me. Not sure what else to do. This is no fair way to treat a player. If only depositing were as difficult.

Resolved

£1,900