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Bovada Casino - Delayed payout reviews

RESOLVED
KP1628 United States
posted on August 4, 2017.

They said all payouts are going to be reviewed within 24 to 48 hours after withdrawal requests. My first request via wire transfer took almost 72 hours, They told me Bitcoin withdrawals are faster, so I switched to that. They took about 30 hours and than nothing happened. I kept emailing and had live chat with them multiple times. They always gave me the run around. This is my third request and is entering it's 63 hours and still no words from them. If, they can't fulfill their promises then don't indicate the 24 to 48 timeframe for reviews on website!

posted on August 8, 2017.

Hello KP1628,

We’ve reviewed your account and see that you’ve cancelled the withdrawals requested.

We understand your frustration with the processing times for withdrawals; however, the initial email you received after submitting your withdrawal states. ‘Your withdrawal will be reviewed in approximately 48 hours.’ Sometimes it may take a bit longer than usual and all withdrawals are reviewed in the order in which they are received.

We see that your recent payout was processed yesterday and will take approximately 15 days to receive.

Regards,
Bovada Service

AskGamblers
posted on August 15, 2017.

Dear @KP1628,

Please let us know if we may close this complaint as resolved? Please keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.