Bovada Casino - Delayed payout 3000$

posted on April 14, 2016.

I requested a payout on 2/28 for 3000 dollars with visa fast funds. It was approved 3/5. Today is 4/13 and I haven't received the money nor has the money been credited to my Bovada account.

I've received numerous cookie cutter e-mails saying that my withdrawal is safe and on it's way and that other players are receiving their withdrawals.

I've called 3-4 times over the course of this month and gotten the same response. Only to find out that the customer service thought i was referring to a later withdrawal i had placed the last time i called.

After finding out they had made a mistake they gave me a 75 dollar bonus and told me my funds were on the way.

I would like to know where my money is and get this taken care of.

posted on April 15, 2016.

Hi jameslett,

We’re sorry for the delay in receiving your funds. While we do our best to avoid situations like this, occasionally delays do occur. We assure you that your funds are safe and we’re working diligently to resolve this issue as soon as possible. Unfortunately we’re unable to provide an exact time frame on when you’ll receive your funds but we’re confident we’ll resolve this matter shortly.

We’ll have a member of our team review your account and reach out to you, so that you’ll have one point of contact until this matter is resolved.

We sincerely apologize for the delay and any inconvenience it may have caused.

Best Regards,

Bovada Service

posted on April 16, 2016.

If by having a member of our team reach out you mean closing my account the day you posted this then yes.

posted on April 19, 2016.

Hi jameslett,

The delay in receiving your withdrawal and the status of your account are not related. To discuss either matter further, we ask that you give us a call at your earliest convenience.

We appreciate your attention regarding this matter and look forward to speaking with you.


Bovada Service

posted on April 21, 2016.

Funds refunded to bovada account on the 18th. 40+ days after originally approved. Requested a payout via check on 4-18. Has not yet been approved. Will update.

posted on April 24, 2016.

6 days later and my withdrawal still isn't approved.