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Prism Casino - Delayed payment of $200

RESOLVED
Picotborw Australia
Posted on July 25, 2017.

Since May, 2, I’m trying to receive my $200 winnings. I sent a pack of documents, which were successfully approved, and waited for the completion of my withdrawal. After 2 months of waiting, I was asked to resend documents once again on July, 4. There was no apparent reason to ask for documents.
I sent documents again and they were again approved successfully. However, up until today, I did not see any new developments towards the completion of my withdrawal. While my payments were approved I still didn’t receive any funds.
I do not understand what exactly is happening at the casino. I waited patiently and did not want to complain. Nevertheless, after too much time of fruitless waiting, I’m forced to ask the management of Askgamblers to deal with the problem.
Thanks in advance.

Posted on July 28, 2017.

Hi Picotborw--

I'm very sorry for the delays you've experienced with this.

I do see the withdrawal was approved and I also see a note stating this was to be issued on the 26th...the problem is, I'm not seeing confirmation that this was actually paid. I'll need to speak with my Payments Manager, who will be in later today. I'll come back to you as soon as I've spoken with her.

Regardless, if this is not yet paid, I'll make sure it happens today or tomorrow.

Tawni

Posted on August 1, 2017.

Hi Picotborw--

Now I understand the notes...

As you may be aware, there is a bit of an issue with Bitcoin currently, due to its potential split. As a result, we are unable to process Bitcoin until further notice.

Our Payments Manager has already sent you an email regarding changing payment method. Please respond to the email--as soon as we receive your reply, I'll make sure your withdrawal is sorted.

I'll be watching your account and I'll update you in the next few days.

All the best,

Tawni

AskGamblers
Posted on August 4, 2017.

Dear @Picotborw,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Picotborw Australia
Posted on August 8, 2017.

at the moment I have not got the money 200$

Picotborw Australia
Posted on August 11, 2017.

I have received the withdrawal payment Thank you

AskGamblers
Posted on August 11, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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