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Slots of Vegas Casino - Delayed Payment, Requested in February

RESOLVED
pker1988 United States
Posted on July 6, 2017.

I am submitting a complaint about Slots of Vegas. Back in February I submitted a payment request, and I frequently contacted them via live chat to get an update on the approved withdrawal. In late May, they finally told me there was an issue with my documentation, asked me to send in some more information, and promised payment within 10-15 business days via Bitcoin. As of this date, the casino has still not paid me. I continue to ask for help via live chat about once a week, and continue to get the same canned line about how I just need to continue to wait. I have been more than patient with this casino, and have had nothing but terrible experiences and have still not been paid as promised.

AskGamblers
Posted on July 6, 2017.

Dear @pker1988,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on July 8, 2017.

Hi Jared--

First, I'm so very sorry for the difficulties and delays you've experienced with this.

The good news is that I do see the payment was issued to your Bitcoin wallet, yesterday.

I wish you all the best,

Tawni

AskGamblers
Posted on July 8, 2017.

Dear @pker1988,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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