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Prism Casino - Delayed payment, no information

RESOLVED
Complaint Info
Disputed casino Prism Casino
Reason Delayed payment
Amount $ 200
Posted on April 4, 2017

Hello to Askgamblers. Casino prism does not pay money, I was trying to contact them. But received no reply. My payment is canceled, but the account is not blocked. Money after the request for payment, in the status of waiting and then return to the account and so it takes 3 months. My first application was created on 03/01/2017 09:24 AM Withdrawal Requested - $ 200.00
After that I did not receive a comment on my payment

AskGamblers
Posted on April 8, 2017

Dear Prism Casino,

Please let us know if there's some update regarding this case.

AskGamblers
Posted on May 1, 2017

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on May 5, 2017

Hi Hitoshi--

I'm sorry for the delays and difficulties you've experienced with this.

I'm not in the office just yet (should be in within a few hours), but I didn't want this to expire again. As soon as I'm in, I'll check on this for you and come back to update you.

All the best,

Tawni

Posted on May 9, 2017

Hi Hitoshi--

Again, I'm so very sorry for the delays you've experienced, but I'm very happy to tell you your payment was made to your Bitcoin account (earlier today).

I wish you all the very best,

Tawni

AskGamblers
Posted on May 9, 2017

Dear @IwagHito,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

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