I submitted a withdrawal for approval on 2/22/2017. All documents for verification were submitted and I have been told are fine. I have repeatedly contacted the casino (which is not easy since they do not reply to emails and rarely answer the phone) regarding the approval and was told various things from backlog to they moved offices to just be patient but was assured everything in my account was fine. I have copies of chats. I chatted last night around 10pm and was told I had not met playthrough. News to me! I was told I had only played $3864.25/$5000. I disagreed but later decided to just try to make playthrough since I can only withdraw &400. After playing awhile I contacted chat to see where I stood. They said I had played $711.80 and now playthrough showed $3073/$5000. I'm going backwards the more I play! So I played $711.83 and the playthrough got $791.25 worse. How did that happen? How did I get a playthrough that I already met? I just want my winnings. Help please. I have copies of these chats were they give the numbers.