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Golden Lady Casino - Stalling small €212 payment

RESOLVED
Complaint Info
Disputed casino Golden Lady Casino
Reason Delayed payment
Amount € 212
Posted on May 29, 2017

Hy team


I submitted last May 18 a withdraw from a deposit bonus. The most I could raise was the amount I put into it.
And according to chat support conversation that I'll put here.
I sent all the necessary documents that were requested by email. I
Chat support said that the management team is analyzing but so far no news and the process remains pending.

Attached print process pending print screen

Can you help me?

Thanks.

Emanuel < surname removed >

------­---­---­---­---­---­---­---­-----
Chat support 18.05.2017
18.05.2017
Connected

Tony has entered the chat.

Me hello

Me: please update playtrough left

Tony: Wagering Remaining: 4,105.25

Me: how much can i withdraw if done

Tony: € 212

Posted on June 2, 2017

Hello askgamblers,

Any info from Geolden Lady Casino about my issue?

Iam trying to obtain more details from my withdraw process with Golden Lady support chat but nothing. They just tell process is pending and i need to wait...:(

Waiting your reply
Many thanks

Emanuel

AskGamblers
Posted on June 6, 2017

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

emasar2 Portugal
Posted on June 12, 2017

You can mark my complaint as solved, because they payed me yesterday.

AskGamblers
Posted on June 12, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

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