They have approved and processed a withdrawal of $560 on 7th July 2016 but I have yet to receive funds in my visa. I have contacted them a few times and each time they say its a delay with their payment provider worldpay and I should receive funds soon.
Unfortunately our payment provider World Pay suffered an outage earlier this month so they have a massive backlog of payments to process. As a result transactions are taking much longer than expected to clear but we hope the funds will be with you as soon as possible.
We do apologise for any inconvenience caused but this unfortunately is out of our hands. However, if you do require any further assistance then please feel free to email me at [email protected] (F.A.O Casino Manager).
Further to my reply above we have just received an update from World Pay who state that all outstanding transactions should be completed within the next 48 hours.
Perfect, thanks for letting me know.
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
Stan James Casino complaints
- 1 of 2 resolved
- 3 days avg response
- 6 days avg complaint life
- 280 USD avg amount
Stan James Casino - Let me deposit and then locked my accountUnresolved
Stan James Casino - Let me deposit and then locked my account
Hello, my name is Cristian. I opened an account with this casino a few days ago, deposited around 1k euro, played, requested no withdrawals, and ...Read more
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