€141,000 gone and no one wants to help
Actually, I was quite satisfied with the casino so far, the VIP support was very good, but unfortunately my experience was valid until yesterday. but in order.
On 02/17 I received a VIP bonus of €300 (there is no max win limit on the vip bonus). I increased the €300 to €25,000 on the same day and since the casino has a daily payout limit, I asked the VIP manager for a special payout, which always works without any problems. while processing the request I claimed another bonus called points for cash (the amounts I won previously were all already in process) I gambled away the second bonus relatively quickly without winning anything and then I canceled a few of the payouts that were pending (every player knows this) the next morning the VIP manager said that they would pay me 12k on the same day and 5k every other day. The first 12k were already being paid out and yesterday I was allowed to pay out another 5k (1x €3,000 1x2000€). I then gambled away the remaining amount yesterday evening and when there was no more money in my account, I also canceled the last open payment of €2,000 and from here it gets interesting.
I received free spins in the game Big Wild Buffalo with a bet of €50 per spin. at Big wild Buffalo you can win x5000 so with a bet of €50 €250,000 in the penultimate round of the free spins I received a win of almost €80,000 which of course made me very happy. While I was showing the win to my wife, the last spin of the free spins came and I got a win of over €250,000. I was of course full of joy and we were cheering until I found out that after the end of the free spins I was "only" credited with €109,000. considering the max win, I'm still missing €141,000.. Of course I immediately reported this to the casino and they wanted to check it out. But now it's getting even worse when I wanted to check my account this morning, where there were still almost 80,000€ on it, I had to realize to my shock that the entire profit was deducted and only 10,000€ were left in my account.
When I asked, I was informed that I had made my profit with the bonus money from Points for Money and that there was a max win of €10,000. But that's just not true. I canceled payments 1 day after receiving the bonus and thus made the profit. Now they just want to give me €10,000 instead of €250,000. iIalso have all the screenshots when i was given which bonus and when i canceled the withdrawals.
17.02 Get a VIP bonus of €300
17.02 VIP bonus wagered and won over €25,000.
17.02 Request to the manager if I can withdraw more than the allowed €5,000 a day? (There is an agreement regarding higher payout)
18.02 Manager confirms that after consultation I can immediately withdraw €12,000 and €5,000 every other day.
(There has never been talk of a winning limit here! I have already won over €25,000 here and no one says that I have exceeded the limit or at least should not exceed it any further. Here my profit will be paid out without any problems)
19.02 17.000€ have already been paid out here and another €4,000 were still in progress.
My account balance here was below 10 cents.
19.02 I activate the bonus "points exchange" but do not make a profit here and lose the money.
19.02 I cancel the €4,000 that were still in progress and thus achieve a profit of over €100,000
But play another €25,000 so that my account balance is €75,000
19.02 so that I don't completely lose everything, I use a Cool offf lock
20.02
When I wanted to give another €5,000 for payment, I noticed that my profit was reduced from €75,000 to €10,000.
20.02
Asking for management why my credit was reduced from €75,000 to €10,000, I received the answer you can see in the screenshot
Dazard Casino Complaint Stats
Screenshot
