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Das Ist Casino - Not paying on time my winnings

RESOLVED
Inactive user
Posted on February 23, 2017.

After seeing nice reviews on here and askgamblers giving dasistcasino a very high score I decided to signed up and try the casino.
My first experience was good, I made it trough the wagering requierements of the first deposit bonus, got fully verified uploading documents, and made a nice withdrawal. It was a bank wire transfer which was on my bank account the very next day. I thanked support team and even wrote a nice review on here (I asked Askgamblers to remove this).

Within minutes after I saw my cashout was approved I decided to deposit 100 euro (with no bonus) and try my luck again. To my surprise I got very lucky on slots again and I now have 3 pending withdrawals, in total 1800 euro. Here is where the problems start.

On monday the 20th of february all withdrawals were still pending. I asked live support when they would be processed and their answer was that the managers are still checking it and that it would not take more then 48 hours. On their FAQ it says withdrawals are processed within 12 hours, but in the withdrawal options menu it says 1-3 bank working days for bank wire transfer, so lets stick to that.

This period has now passed, and my withdrawals are still pending. Live support cant help me and my email to support was never answered.

Can you please help me with this issue Im having with dasistcasino? I know I got very lucky, but I won this money fair playing at their casino. I even took a lot of risk by reversing some withdrawals and playing some more, so I could just as well lost a lot. But now that I won, it seems they do not want to pay out my winnings.

Inactive user
Posted on February 24, 2017.

I also want to add that since today almost my entire bets history has been removed. Chat support told me it should be visible but it is not (see screenshot). I have saved it before, but somehow this looks strange to me.

Posted on February 26, 2017.

Dear Bart1981,

please accept our apologies for the payment delay. According to the rules 1.26 "The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system..." Because of increasing cases of abuse, your account has passed check on fraud and no breach of rules had taken place. The payment was successfully processed and money has been transferred to your account. You will get win within 3-5 working banking days.

As for the bets, in profile a player sees only the latest placed bets. If you want to know the earlier sum bets, contact, please, our Support Team. Support agents provide you this information.


Kind regards,
Das ist Casino

Inactive user
Posted on February 27, 2017.

I received the money in my bank account today.

Thankyou Askgamblers for giving me the opportunity to file this complaint. It is resolved now.

AskGamblers
Posted on February 27, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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