Ag awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Das Ist Casino - Closed account and didn't pay out 3.47 BTC

RESOLVED
piktanosis Lithuania
posted on September 16, 2018.

I played just a few times for few hours at Dasistcasino.com and first I won a little bit, then lost 0.3BTC, then wanted to get it back so tranferred 0.6BTC, played a bit more and got really lucky - all together had 3.47 BTC in my account. So then I wanted to take some of it out. They requested documents, I sent them all and they verified them. I then was conversing with live support members several times regarding my cashout and they reassured me that they will transfer it to me ASAP as their manager had to approve it first. After 4 days from my attempt to withdraw they closed my account without paying out anything. Not even the funds I had transferred. When I asked them about it they accused me of fraud, but refused to explain on what basis. I did not do anything fraudulent, I was just playing like I usually do and did not have multiple accounts or anything like that.

posted on September 17, 2018.

Dear PIKTANOSIS,

all proofs were sent to Askgamblers Team. As soon as we get a response, we will inform you.







Best regards,
DasIstCasino

posted on September 18, 2018.

Dear PIKTANOSIS,


during the investigation your playing activity fell under suspicion, in this reason we contacted game provider to receive more detailed analysis from them. Based on their results your win was confiscated. The following point of terms was violated that states: “development of strategies aimed at gaining of unfair winnings”

https:­//w­ww.d­as­ist­cas­ino.co­m/t­erm­s-a­nd-­con­ditions








Best regards,
DasIstCasino Team

AskGamblers
posted on September 18, 2018.

AskGamblers Complaints Team have been provided with sufficient information and reasonable grounds in regards of this complaint to confirm the fact that Das Ist Casino acted in full compliance with their Terms & Conditions. The player followed betting pattern whose gameplay revealed signs of combined Card Counting and “Wonging” techni­que­s,  which is strictly forbidden and considered as fraudu­len­t ac­tiv­ity. Upon these actions the player violated casino term #1.25:

The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including, but not limited to:
participating in any type of collusion with other players
development of strategies aimed at gaining of unfair winnings
fraudulent actions against other online casinos or payment providers
charge back transactions with a credit card or denial of some payments made
creating two or more accounts
other types of cheating

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds