Ag Awards

Da Vinci's GoldCasino - stolen $102,000

Complaint Info
Disputed casino Da Vinci's Gold Casino
Reason Declined payment
Posted on May 16, 2014

i used the deposit $25 for $10,000 and if you get it up to $100,000 you win the whole 100000 bonus, and double checked if it had time limits (which it did not) then managed to hita royal flush, won, and now they refuse to pay, saying that the conditions have a time limit on it. This is despite the fact that when they have a time limit it removes the bonus and stops you from playing. I have tried over weeks to contact them and have yet to recieve a reply. I manage occasionally to get though on live help, but even then i don't usually get through. I usually have to go to live help on another rival casino (same customer support) and can get through straight away even whilst waiting for ages and ages on davinci's gold. Then they transfer me back through davincis, and have even ignored me again. the times i have managed to get through on live help they tell me they have emailed me, but apart from one email to tell me that they reversed my withdrawal of $2000 'as requested' ( i never requested this) and all the promotional emails, i have never received an email. They tell me each time that i contact them that they have marked it as urgent for head office, and they will definately contact me this week, but i no longer believe them. I am at the point now of taking legal action if it is posssible, . They have never answered a phone call on the numbers they have listed on their site, which has change 3 times in the last month and a half. If anyone knows how to actually get in touch with them in person i would love it if you would tellme.

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