NetBet Casino - Withdrawal still pending, customer service doesn't answer

Andy Reeves United Kingdom
posted on July 20, 2016.

Withdrew £600 on 19/7 and continually shows 'Pending' with no request for 'verification' Customer Service number is never answered despite holding for over an hour. Emails never responded to.

posted on July 23, 2016.

Dear Andy,

Please let us know if there's some update on your issue.

posted on July 29, 2016.

The complaint has been reopened as per NetBet Casino request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

posted on August 2, 2016.

Hi Andy,

I have checked your case and seen that we finally reached you by phone on the 15th, and your withdrawal has then been processed on the 16th.

Since then, all the other withdrawal requests you have registered have all been paid in due time.

Can you please confirm this?

Thank you in advance.

Best regards,


Customer support manager

posted on August 6, 2016.

Dear Andy,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.