Complaint #1 Crowngreen Casino

Took 480 dollars from me

By Sterls40

11 months ago

I had used a free spin bonus earlier in the day. Played what I won from the free spins until it wasn't possible to spin as the balance went well below minimum bets. I beleive it was .04 cents. I could figure it out but they won't send me my play history. I then deposited 6 hrs later, won 480.00 dollars, went to withdraw. It said I had an active bonus which should have cancelled automatically with such a low balance. So I did what I have done on many, many, many other sites when the active bonus from previous deposits didn't automatically finish. I canceled it as none of these bets were obviously with bonus funds as I didn't have any bonus funds besides .04c. They then said when I contacted them that I won the 480.00 dollars with bonus money, which was not possible. Please help me get this sorted out. They won't even reply to me anymore.

Disputed Casino Crowngreen Casino

Reason Bonus terms violation

Discussion

AskGamblers

• Support Team

11 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Crowngreen Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Crowngreen Casino

• Representative

11 months ago

Dear AskGamblers Team,

Hope you`re doing well!

We have contacted you directly through our email and provided all the information.

Hope for your cooperation!

Best Regards,
Crowngreen Team

Inactive user

11 months ago

As you can see from the photos below your wrong..first one is my deposit at Aug 28th 22:50 pm est..second one is my bonus history..you can see I canceled the bonus 16 minutes after my deposit Aug 28th 23:06..won with my money not bonus money..can also see in the third picture the time I got the email for the confirmed deposit at 10:50 pm est. Clearly this was won with my deposit.. not sure how we had to get this far to ask gamblers even.

Inactive user

11 months ago

Wrong.. 100 percent..I used rhe free spins 8nhrs before my deposit. That bonus was lost..you guys tied my new deposit to the old free spins with a balance of .08c left in the free spin bonus..which clearly makes it impossible for me to win with a .08c free spin balance..
Send me my play history and I can prove your wrong..cant just tie a old bonus to a new deposit..not how it works on any other site..you can always cancel the old bonus even if you have spun with the new deposit and it doesn't rake your money..this is definitely not right..so whatever you sent to them can't prove that this is won with bonus funds..its not possible. Used free spins at 2pm est the 28th..deposited at 10 pm est the 28th much later then I used my free spin winnings.. get this right already and give me my money back.

Crowngreen Casino Complaint Stats

Resolved 2 / 3

Avg. Amount $852

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Crowngreen Casino Complaints

See all complaints for this casino

Multiple Self Exclusion Delays

I am requesting AskGamblers’ assistance with a dispute involving Crowngreen Casino.

On August 21, 2025, I contacted Crowngreen and informed support that I had a gambling problem. I clearly requested that my account be permanently closed. Instead of closing the account, I was told that someone would contact me by email. I never received that follow-up, and my account remained open.

On April 20, 2026, I returned to the casino and again requested that my account be permanently closed. Rather than immediately processing my request, the closure process was delayed. During these conversations I was offered bonuses and promotional benefits and was encouraged to change the way I gambled instead of having my account closed.

After submitting a formal complaint directly to Crowngreen, I was again told that someone would contact me. I never received a response to that complaint. Despite my repeated requests for permanent closure and my disclosure of a gambling problem, I have continued to receive promotional marketing emails from the casino.

Because my account remained active, I was able to continue depositing and gambling after I had repeatedly asked for permanent closure.

Crowngreen has informed me that my total deposits were approximately $7,500. Unfortunately, I cannot access my complete transaction history, so I am only requesting reimbursement of $2,900, representing the deposits I made after my second request for permanent account closure.

I have retained screenshots and correspondence showing my requests to permanently close my account, the responses I received from support, and my formal complaint.

I respectfully ask AskGamblers to assist in resolving this matter and request that Crowngreen review my case and refund the $2,900 deposited after my second request to permanently close my account.

If any more documentation is required, I am happy to assist.

Thank you for your time and assistance.

Unresolved

$2,900

Account closure failure

I would like some help regarding about my account closure request from Crowngreen.

I contacted them Crowngreen on January 15 to get my account permanently closed. On January 29, 2026, I got a reply that stated my account had now been closed (see attachment below).

I did not request them to open my account again, however I log in and my account still active, since it was not closed as I wished. I deposit a total of $650 CAD, and lost them all.

I would like a refund, since based on casino email and confirmation, it should be closed and I ought not to deposit and lost the $650. Moreover, I would like to get my account closed permanently.

Resolved

$650