Ag Awards

ComeOn Casino - Problem processing withdrawals

Complaint Info
Disputed casino ComeOn Casino
Reason Delayed payment
Amount $ 4810
bluebird2018 Trinidad and Tobago Message
Posted on December 10, 2018

I made several withdrawals since 19th Nov 2018. I have not received payment and when I spoke to them on Live Chat, the operator told me that two of the three withdrawals were cancelled. Now, during the course of 2 days, I did cancel some withdrawals, continued playing and won more. Eventually I tried withdrawing the entire sum (over $3,000) but they made me break it up into smaller withdrawals, which was no problem. I did receive some funds in my local currency, but it amounted only to a little over $700USD, which does not make sense. I have tried emailing them, giving them the information directly from my Betting History, including the Withdrawal numbers, but have not gotten a reply. Now, I have no problems with their gaming, it's fair and winnings are good, but their feedback is lacking and I'm worried I wont receive all my funds. Before I picked up on the problem, I continued playing and made more withdrawals. To date, I haven't received any of those withdrawals either and no one has replied to my emails.

Posted on December 10, 2018

Dear @bluebird2018,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

bluebird2018 Trinidad and Tobago Message
Posted on December 10, 2018

All together my withdrawal requests amount to $4,810 USD. To date, I have received approximately $765USD (conversion rates always fluctuates).

They have now only responded to my very first email, where I asked about withdrawal times and informed them of the missing funds. They asked for a bank statement for proof that I did not receive the funds, but I am waiting for them to respond to my other emails detailing the transactions. They should be able to determine whether and how much funds were transferred to my account.

I'll update as I get feedback.

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