Ag Awards

ComeOn Casino - Deposit and Customer Care issues

Complaint Info
Disputed casino ComeOn Casino
Reason Amount not credited
Posted on October 7, 2014

ComeOn Casino promises that bank transfers are credited on ComeOn casino account shortest immediately and max 7 bank days.

In my case this has taken now 9 bank days and no solution provided. Money been transferred inside the same country bank accounts. Been in contact with their customer care by all possible channels. They do not call back for call back service, and responses in chat are like it would be a bot answering: they repeat same sentence than in their promise and push the solution for other department and other day.

Sad story for so far good reputation Casino. Come On, try to improve, there are other options for customers.

Posted on October 7, 2014

Dear @ComeOn,
Any update on your complaint? Thank you.

Posted on October 8, 2014


This is Daniela from the Payments Team. We are very sorry that your deposit took so long to clear. Unfortunately, with today's technology sometimes things go wrong which is what happened to your deposit which took 2 days more than the stipulated time on our site. However I can see that our VIP Team took very good care of you and compensated you for this delay!

If you are still not satisfied with this, please contact our support team and ask them to forward your email to myself, and I'll give you a call to resolve this.

Thank you!


Posted on October 11, 2014

Dear @ComeOn,
Please confirm that this issue is resolved, thank you.

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