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Cloudbet Casino - Rejected payout, delay with verification

Complaint Info
Disputed casino Cloudbet Casino
Reason Verification issues
Amount BTC 1
Posted on July 31, 2019

Actually i have the same problem as other users here as well have recently. deposited 0.5btc and doubled after playing in the casino for 11 days with cloudbet, then at withdrawal attempt got rejected two times and asked KYC. Sent in all documents and now waiting already 14 days without any new information from cloudbet. Deposit was on July 4, withdrawal request and sent in documents on July 15.

Posted on July 31, 2019


Having checked your communication with the Support team I can confirm we have been in constant communication with you.

Your documentation was not accepted as it does not meet the criteria for account verification.

Rest assured that as soon as you have provided the correct documents, subject to satisfactory checks, your withdrawal will be processed.

The Cloudbet Team

Posted on August 4, 2019

Dear @lenscare66,

Please let us know if you have cooperated the casino and sent the required information. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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