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Cloudbet Casino - Pending verification and withdrawal on hold

RESOLVED
Complaint Info
Disputed casino Cloudbet Casino
Reason Delayed payment
Amount $ 692
Posted on January 28, 2021

About a week ago I decided to cash out my account which had approx. 0.54 ETH. I received the verification email from this casino and sent to them immediately. Here I am on week later and no response. Like others on here they had no problem taking my money but now it seems they are holding my funds hostage. You can see I have had the same communication with them that others have had in this situation. This is really starting make me angry.

Posted on January 30, 2021

Hi PBROOKES,

After checking with our support team I can confirm that your account was verified with the documents submitted and you've successful withdrawn the balance on the 28th January.

Please do let our support team know if there is anything else we can help you with

Regards,
Paul
Cloudbet Support

AskGamblers
Posted on January 30, 2021

Dear @pbrookes,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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