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Cloudbet Casino - Not paying my winning and delaying my withdrawal

RESOLVED
Complaint Info
Disputed casino Cloudbet Casino
Reason Delayed payment
Amount $ 15000
Posted on May 17, 2021

I deposited $ 6,000 and won $ 15,000, the win was in the middle of the week and I asked for a withdrawal of the money, after several hours the application was still not approved so I contacted them in chat and they assured and promised me that up to 24 hours I will see the money because it is their law to withdraw winnings midweek. Currently 32+ hours and my request still "pending" And in the chat they say they have no idea why is the delay and they will refer my problem to the relevant team.

Posted on May 18, 2021

i got paid after 60 hours, what a shame. but better than nothing. thank you askgamblers you doing great job!

AskGamblers
Posted on May 18, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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