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Cloudbet Casino - Bitcoin withdrawals seriously delayed

RESOLVED
mrniceguy2424 California
Posted on September 25, 2018.

Hey guys,

I made a withdraw request at CloudBet 4 days ago for 1.0139 BTC and it still hasn't been paid out. They keep giving me the run around saying they've notified the payment department and I'll be paid out ASAP, yada yada yada. I still haven't received anything. On their site, they claim instant withdraws or that it could take up to 24 hours for large withdraws (is 1 BTC considered large???). When I brought this "24 hours" statement up to them, they then changed the notification on their site from 24 hours to "short delay". I'm feeling like I may be getting scammed.

I have since requested 2 more withdraws today for a total of 5.71231293 BTC. Including the initial withdraw 4 days ago, this is a total of 6.72621293 BTC that I am trying to withdraw from them. This is a lot of money and I'm freaking out. I need my money and I'm scared to bet with them anymore, until I know that they will payout! I hope someone can help me out.

Thanks.

Posted on September 27, 2018.

Hi MRNICEGUY2424,

Apologies for the delayed response, I wanted to wait till the payment was confirmed before replying.

I've just checked your account and the requested withdrawals have now been processed; I've also issued 30 free spins on one of our top casino slots as compensation for the inconvenience caused by the delay.

Thanks very much,

Ronnie @ Cloudbet

AskGamblers
Posted on September 27, 2018.

Dear @mrniceguy2424,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

mrniceguy2424 California
Posted on September 27, 2018.

Cloudbet has processed my withdraws. Thank you.

AskGamblers
Posted on September 27, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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