A few days ago i started playing on cloudbet again after i was gone for a year i never had a problem with them before but this time they closed my account after i won big on some of their slots. They closed my account and canceled all of my withdrawals, then they send me a mail asking for my KYC documents. I replied with my documents and waited.
It's been 19 days now and my documents are still not verified. I contacted the support several times but got the same answer every time.
I don't know how this can take this long because on other sites the KYC progress is often done within 24 hours.
Now it seems to me they are just delaying my payment of around 1.6 btc.
Hope this will be resolved soon.