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Cloudbet Casino - Awaiting for account verification more than 10 days

RESOLVED
Complaint Info
Disputed casino Cloudbet Casino
Reason Verification issues
Amount BTC 10
arkallla Russia
Posted on July 26, 2019

Hi.
I had sent all requested documents for KYC 15th of July; technical support promised to check everything in 10 days:

"We are contacting you to confirm that we have received your documents and passed them for verification. Verification may take up to 10 days. as soon as verification is completed, our team will get back to you regarding withdrawals" (look at screenshot please)

10 days already passed, but the account is not verified, and withdrawal is impossible. I kindly ask you to help to resolve my issue. I have 10 BTC at my account balance.

Posted on July 29, 2019

Hi ARKALLLA,

Thanks for getting in touch and sorry to hear you are experiencing issues with KYC verification delays.

I've passed your details on to our support teams and asked for an update on your verification process, I'll update here ASAP.

Thanks,

The Cloudbet Team

Posted on July 30, 2019

Dear arkallla,

Your account verification is now complete, you may log in and request a withdrawal at your convenience.

Thank you for your patience and understanding on this matter.

The Cloudbet team.

AskGamblers
Posted on July 30, 2019

Dear @arkallla,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

arkallla Russia
Posted on July 31, 2019

Thank you AskGamblers, thank you Cloudbet support
Finally my verification is complete and I received payment
The problem was solved

AskGamblers
Posted on July 31, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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