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Cloudbet Casino - 2BTC Withdrawal Not Processed

Complaint Info
Disputed casino Cloudbet Casino
Reason Delayed payment
Amount BTC 2
mybtcmillion Canada
Posted on January 27, 2020

Hello dear AskGamblers community,

On January 25th, I deposited 5.0BTC on to bet on a Tennis game. The bet loss and I lost 3.0BTC. (Including some roulette). After realizing the loss I went to cashout and neede to play my whole 5BTC (Which is which I included some roulette). Now there is 2.0BTC left in the account and I tried to cash them out and it show pending. The only reason why I registered on their website is because their home page state Instant Withdrawal!

I started the withdrawal 24 hours ago and still nothing came in. To make sure I do not spend it, I self-disabled my account.

Please cloudbet, how can I have faith in you in the future if you doesn't respect what's being said on your home page.....

I really need my 2BTC back.....

Thank you!

Posted on January 28, 2020

Hi AskGamblers and btcmillion.

Having checked the player's withdrawal history, I can see that this payment has already been sent and received by the player.

The withdrawal was processed within our timescales.

We ask all players to contact customer services if they are experiencing problems with a withdrawal.

The Cloudbet Team

Posted on January 28, 2020

Dear @mybtcmillion,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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