Ag Awards

Cloudbet Casino - 10 Days Verification Delay

Complaint Info
Disputed casino Cloudbet Casino
Reason Verification issues
Posted on January 21, 2020

Hi, Cloudbet asked for my documents to verify my account. I sent all the documents to them( government ID, selfie , address proof ). I received an email a day later saying I needed to resubmit some documents, so I did again send them new selfie, ID, address proof. It has been 10 days since my last submission. I haven't heard anything back from Cloudbet. When I tried to contact them via live chat, they telling me that my documents were handed over to the appropriate department and will verify me shortly. Its not fair at all I'm very tired waiting day by day.Dear Askgamblers, please help me to deal with them I would like my account is open and I can play again.

Posted on January 28, 2020

This complaint has been reopened as per Cloudbet Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on January 28, 2020


Thanks for your patience whilst our verification team conducted some checks into your account.

I'm pleased to let you know that the documents submitted have been accepted and your account verified.

Our security checks revealed that you have created more than one account at Cloudbet, thus an email has been sent to you via our support team to confirm which account you are going to use.

I would like to remind you of our terms around the use of more than one account; Only one account per custom­er/­IP/­hou­sehold is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.

Your account has since been unlocked, please refrain from creating any subsequent accounts.

The Cloudbet Team

Posted on January 28, 2020

Dear @driss,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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