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NetBet Casino - Closed account with £500

UNRESOLVED
Complaint Info
Disputed casino NetBet Casino
Reason Verification issues
Amount £ 500
Raight1 United Kingdom Message
Posted on December 14, 2016

Netbet blocked my account with £500 on it. No further explanation was given. I was asked to send documents for my verification. I did it in the e-mail from the 6th December 2016:

"Dear Sir or Madam, I was talking to Trevor from LiveChat about my account Raight1 which seems to be closed. I don't know the reason why you blocked it but I would like to ask you to reopen it. There are the requested documents for my verification in the attachment. If you need anything else please do not hesitate to contact me. Please keep me informed with the status of my account."

I got the confirmation from Nathan:
"Dear Zachary, Thank you for the documents you have sent us! They have been successfully uploaded to your file. Once we have an update in regards to your account, you will be informed."

After 4 days of silence I decided to chat with customer support and asked them for an update in my case. I got e-mail from Alia few minutes ago:

"Dear Zachary, I hope this finds you well. The team in charge confirmed that the documents do not seem to be legit hence the account qwill remain closed. Thanks for your understanding!"

Is this a kind of joke? "the documents do not seem to be legit?" I am sorry but my driving licence is the only one I have and the only one I can provide. I do not want to be rude, but this explanation seems to be quite stupid. I am asking you nicely to reopen my account or send me the money I have on it! This behaviour is very unprofessional and I must advice Askgamblers community to consider depositing and playing at this site. Better choose another one because you can get in the same situation like I did. "I hope this finds you well".

Zachary Green

Posted on December 16, 2016

Hello Zachary,

This account was one of about 200 fake accounts that we detected were created automatically with randomly generated names & addresses in order take advantage of a promotion we were running in December 2014. The accounts were all shut down in January 2015.

The documents you have provided as proof of id/address have been determined to be false.

All 200 accounts found being part of this fraud will remain closed. Further supporting details will be shared privately with AskGamblers.

Best regards,

Marcel
Customer Service Manager

Raight1 United Kingdom Message
Posted on December 18, 2016

I have nothing else to say. You already made your decision, so no need to lose my time and nerves. Keep my money, I hope they will
make you happy!

The only thing I hope in is that as many people as possible will read this complaint and decide not to play at your fraudulent casino. It is very easy to make up a cute story about how one poor casino was cheated by an ugly hacker and then put every unsuited account in this drawer.

I did nothing bad, but you did! Shame on you netbet, shame on you!

Zachary Green

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