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Spinit Casino - Closed account and confiscated winnings

UNRESOLVED
Complaint Info
Disputed casino Spinit Casino
Reason Account closure
Amount £ 2000
Posted on November 26, 2016

I joined this casino on 1st November went on to win 2000 pound, the next day my account was closed due to self exclusion from sister casino casino cruise, I have never requested a self exclusion with casino cruise so have wrongly had my account closed. I did request a self exclusion from another group every matrix but don't see how this carry's over to this group

Posted on November 30, 2016

Hi Andy,

We are looking into this and will get back to you as soon as possible.

Best Regards,
Spinit

AskGamblers
Posted on December 4, 2016

The complaint has been reopened as per Spinit Casino request and AskGamblers Complaints Team would like to give it one more chance hoping that both parties will reach to a satisfactory resolution of the dispute.

Posted on December 8, 2016

Hi Andy,

We are still looking into this complaint and will get back to you as soon there will be any updates.

Thank you for your patience.

Best Regards,
Spinit

Posted on December 8, 2016

This complaint was made 2 weeks ago I do not understand why spinit needs so much time to investigate? Seems like complaints are staking up against this casino.

AskGamblers
Posted on May 30, 2017

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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