Won't pay £2,000 winnings

Hello

I am so sorry to contact you but feel I have no option. I desperately need help. These people have made me feel suicidal for over a week now.

28.04.21. - deposited on the cheeky bingo site £50 via PayPal. This was the third deposit with this site since opening.

28.94.21 - played megaways beetlejuice and won over £400. Continue to play on megaways Christmas carol and won £1709.40 on 10 free spins.

Balance at that time was £404.24 plus £1709.40.

28.04.21 - request a withdrawal of £2000. Withdrawal declined and account blocked.

29.04.21 - live chat and emails requesting what is going in with withdrawal and frozen account.

29.04.21 - e-mail received requesting copy of driving license. Sent straight back.

30.04.21 - after days of chasing received an email stating I had beeld excluded from a ladbrokes site on 17/04/17 until 17/04/22, this is impossible as I’ve only been on gaming websites since last year but anyway confirmed I do not have gambling issues and am aware of gaming tools er.

2.05.21 - days of emailing and online chat received an email requesting full ID including a picture of me with driving license. Sent.

06.05.21 - again days of online chat and emailing to receive a response requesting PayPal screen shots. Sent.

07.05.21 - requested screen shots of PayPal transactions since opwinding account. Sent.

Also received an email stating they had declined my request to reopen my account and have applied an exclusion on this account and others I am a member of. No reason provided.

08.05.21 - received an email titled your complaint. Email states they are sorry I have a complaint about my withdrawal and have raised a case. A case manager will be in touch in 28 days. Again delay.

Tried to log in and was successful although everything is frozen. Withdrawn. Went into chat and asked is my withdrawal going to be processed and they said no not until your case has been completed.

Another delay tactic over well over a month. I’ve complied with everything they have said and am at a total loss on what to do next.

Screenshots of everything including my win please help.

Kindest regards

Paul < surname removed >