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Casumo Casino - Stalling verification, ignoring me

UNRESOLVED
Complaint Info
Disputed casino Casumo Casino
Reason Verification issues
Amount £ 1800
mrsb78 United Kingdom Message
Posted on August 5, 2020

I’ve been a member of Casumo for some years and have previously in 2018 and 2019 made withdrawals of 400 and 800. I’m not a big gambler.

I have £60 deposit limit on my account monthly as I play what I won’t miss.

On Friday I won £1800 and went to withdraw.

It sat pending until Sunday night (still pending) and although my account is verified (I’d, address bank card etc) they wanted more info.

No problem..I’ve since moved and spoke to someone on chat who said they would update this information ASAP. I provided a wage slip, bank statement and a bank systems t showing deposit form a new card.

This is now all still pending since Sunday (48 hours ago) and my attempts to engage via email and chat are only answered by a bot now, not an actual person.

Please help!

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